Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Schuman

RICHBORO,PA

Summary

Dynamic Customer Service Representative with proven expertise at O.P. Schuman & Sons “Ameripak” in enhancing customer satisfaction through effective logistics management and proactive problem-solving. Skilled in data entry and active listening, I excel in streamlining order fulfillment and fostering strong client relations, ensuring timely service delivery and optimal product knowledge.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

O.P. Schuman & Sons
Warrington, PA
04.2004 - 05.2025

Spare part sales, shipping & receiving as well as all logistics arrangements. Scheduled service visits for customers. Purchasing for any parts not made in-house.

Education

Show Production

Full Sail University
Winter Park, FL
06.2003

Council Rock
Newtown, PA
06.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Data collection
  • Customer relationship management (CRM)
  • Technical support
  • Product sales
  • Order fulfillment
  • Store maintenance
  • Reading comprehension
  • Stock management
  • Shipping and logistics
  • Delivery scheduling
  • Receiving support
  • Warehousing functions
  • Travel planning

Timeline

Customer Service Representative

O.P. Schuman & Sons
04.2004 - 05.2025

Show Production

Full Sail University

Council Rock
William Schuman