William Schuster
Broken Bow,NE
Summary
Adaptable professional with experience supporting people in high stress environments. Skilled in handling sensitive conversations, coordinating critical services, and managing documentation with care and accuracy.
Overview
7
7
years of professional experience
Work History
Mortuary Assistant
Govier Brothers Mortuary
Broken Bow, NE
05.2022 - Current
- Scheduled 4-6 funerals per week, coordinating transportation, obituaries,vendors, and service details
- collected and submitted legal paperwork with full compliance to state and insurance guidelines
- Assisted funeral directors in preparation tasks requiring confidentiality and professionalism
- Communicated with families under emotional strain, ensuring every request was handled clearly and compassionately
Waiter & Bartender
Buffalo Wild Wings
Kearney, NE
08.2019 - 07.2022
- Took and processed 60-100 guest orders per shift, often during peak events
- Resolved service complaints independently 2-3 times per shift
- Trained 6+ new employees in menu knowledge, table flow, and handling high-stress situations
- Balanced tabs and closed out shifts without discrepancies
Youth Program Specialist II
Youth Rehabilitation and Treatment Center
Kearney, NE
06.2020 - 12.2020
- Supervised 10-15 residents in a secure facility; enforced behavioral expectations and daily schedules
- Intervened in verbal and physical conflicts using de-escalation techniques.
- Logged daily behavior reports and followed strict comfidentiality protocols
- Assisted with program delivery while maintaining safety and cosistency across shifts
Sales Associate
Tradehome Shoes Inc.
Kearney, NE
08.2018 - 01.2019
- Helped customers find shoes based on comfort, use, and needs
- Regularly exceeded weekly sales goals through product knowledge and personal recommendations
- Handled returns and complaints while keeping customer satisfaction
Education
Bachelor of Arts - General Studies
University of Nebraska At Kearney
Kearney, NE12-2020
Skills
- Time management
- Customer relations
- Professional communication
- Recordkeeping
- Attention to detail
References
References available upon request.
Timeline
Mortuary Assistant
Govier Brothers Mortuary
05.2022 - Current
Youth Program Specialist II
Youth Rehabilitation and Treatment Center
06.2020 - 12.2020
Waiter & Bartender
Buffalo Wild Wings
08.2019 - 07.2022
Sales Associate
Tradehome Shoes Inc.
08.2018 - 01.2019
Bachelor of Arts - General Studies
University of Nebraska At Kearney