William Scott
Belleville,MI
Summary
Dynamic leader with a proven track record at Calvon Cuisine (Dennys), specializing in operations management and customer relations. Excelled in building high-performance teams, enhancing sales profitability, and fostering customer loyalty. Expert in P&L management and adept at mentoring staff for peak performance. Achievements include developing strategies that significantly improved operational efficiency and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Calvon Cuisine (Dennys)
05.1990 - 09.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
No Degree - Secondary Education (Social Science/ History)
Central Michigan University
Mount Pleasant, MINo Degree - Secondary Education (Social Science/ History)
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Belleville High School
Belleville, MI05-1989
Skills
- Leadership and team building
- Operations Management
- Training and coaching
- Customer Relations
- Customer Relationship Management
- Administrative Skills
- P&L Management
Certification
Servsafe
Timeline
General Manager
Calvon Cuisine (Dennys)
05.1990 - 09.2024
No Degree - Secondary Education (Social Science/ History)
Central Michigan University
No Degree - Secondary Education (Social Science/ History)
Eastern Michigan University
High School Diploma -
Belleville High School
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