William Seiler
Pawtucket,RI
Summary
Dynamic professional with a proven track record at AutoZone, excelling in customer service and problem-solving. Enhanced store performance through effective inventory management and staff training, resulting in improved customer engagement. Skilled in analyzing sales data to drive strategic decisions, ensuring operational efficiency and a welcoming environment for all customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
AutoZone
Pawtucket, RI
04.2023 - 09.2025
- Assisted in daily store operations, ensuring a smooth customer experience.
- Supported inventory management by organizing stock and monitoring product levels.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized sales floor.
- Participated in staff training sessions to enhance product knowledge and service skills.
- Aided in implementing store promotions, contributing to enhanced customer engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Concessions Manager
Gillette Stadium
Foxborough, MA
05.2021 - 02.2024
- Oversaw daily operations of concessions, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed efficient inventory management processes to minimize waste and optimize supply usage.
- Implemented new point-of-sale systems, improving transaction speed and accuracy during events.
- Collaborated with vendors to negotiate contracts, securing favorable pricing for concession supplies.
- Analyzed sales data to identify trends, adjusting offerings to maximize revenue during peak times.
- Coordinated staffing schedules to ensure adequate coverage during high-volume events, maintaining operational efficiency.
- Collaborated with the marketing team to create enticing promotional materials, generating interest in the concessions stand and its offerings.
- Coordinated concession team, food preparation, and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
- Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Arts - Business Administration And Management
Arizona State University,
Albuquerque, NM08-2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Certification
Dangerous Goods Shipment Certificate
HIPAA Training MANAGMENT Certificate
Scam Call Training Certificate
Store Manager Training Program Certificate
Product Knowledge Level 1,2,3 Certificate
Parts Expert Certification
Timeline
Assistant Store Manager
AutoZone
04.2023 - 09.2025
Concessions Manager
Gillette Stadium
05.2021 - 02.2024
Bachelor of Arts - Business Administration And Management
Arizona State University,