William Shaffer
Sykesville,MD
Summary
Successful Company Owner with 19 years in residential construction industry, specializing in decks and hardscapes. Built horizontal and vertical connections to improve professional relationships with vendors and clients. Handled all aspects of every project, from the first client meeting to the final inspection.
Overview
20
20
years of professional experience
Work History
Company Owner
Decks Unlimited, LLC
04.2004 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Built loyal account base and long-term business relationships with accounts.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Managed 6 employees by supervising daily tasks.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Biology
Frostburg State University
Frostburg, MD05.2000
Skills
- Staffing
- Personnel Management
- Inventory Control
- Business Development
- Business Growth
- Small Business Operations
- Recruiting and Training
Timeline
Company Owner
Decks Unlimited, LLC
04.2004 - Current
Bachelor of Science - Biology
Frostburg State University
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