William Shaw
Burley,ID
Summary
Dynamic sales professional with extensive experience at RC Willey, excelling in customer management and product knowledge. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective negotiation and strategic merchandising. Adept at building long-term relationships and driving growth in builder accounts, ensuring optimal product alignment and service delivery.
Overview
15
15
years of professional experience
Work History
Appliance and Mattress Sales
Redder's Showkase
04.2024 - Current
- Applied in-depth product knowledge to guide customers in making informed purchasing decisions
- Delivered exceptional customer service, enhancing sales and fostering long-term customer relationships
- Meet and exceed sales goals consistently through effective sales techniques
- Managed inventory and merchandising, maintaining an organized and visually appealing showroom
- Actively acquire builder and commercial accounts and assist designing kitchens for said accounts.
- Assist in purchasing and negotiating with vendors to ensure store maintains profitability.
Network Sales
Harris Electronics & Communications
10.2022 - 04.2024
- Developed and maintained relationships with key clients resulting in increased sales ·
- Collaborated with marketing team to develop promotional materials and sales pitches.
- Utilized CRM system to track leads, follow up on opportunities, and monitor sales performance.
- Attended industry conferences and events to network and promote company products
- Oversaw contract implementation processes to ensure compliance and resolve customer service issues promptly
Sales Professional
RC Willey
12.2020 - 09.2022
- Guided customers through sales process using in-depth product knowledge to ensure alignment with their needs
- Proactively identifying and managing builder accounts to drive growth
- Collaborated on kitchen design for builder accounts, utilizing product expertise to create functional layouts
- Coordinated delivery and installation of products, enhancing customer satisfaction
- Working closely with customer service to swiftly resolve issues, providing solutions that enhance the customer experience
Appliance/ Electronics Sales Professional
R.C. Willey
08.2013 - 12.2020
- Leveraging in-depth product knowledge to guide customers through the sales process, ensuring they select products that perfectly align with their needs
- Identified and managed builder accounts, contributing to sales growth and account retention
- Collaborated on kitchen designs, utilizing product expertise to optimize layouts for client satisfaction
- Coordinated delivery and installation of products, ensuring timely and efficient service
- Working closely with customer service to swiftly resolve issues, providing solutions that enhance the customer experience
Merchandiser
RC Willey
09.2011 - 08.2013
- Managed and set up compelling electronics and appliance displays, enhancing visual appeal and driving sales
- Troubleshooting technical issues with displays, ensuring optimal functioning
- Addressed stock concerns by locating lost or damaged inventory, minimizing discrepancies and maintaining inventory accuracy
- Assisted with customer service issues using in-depth product knowledge, providing informed solutions and improving customer satisfaction
Education
BA - Multidisciplinary Studies
Boise State University
Boise, ID12-2016
Business Certificate -
Boise State University
Boise, ID12-2016
Skills
- Sales
- Sales strategy
- Product knowledge
- Product inventory
- Customer management
- Negotiation
- Promotional creation
- Retail display
- Training
- Coaching
- Team Building
- Presentations
Timeline
Appliance and Mattress Sales
Redder's Showkase
04.2024 - Current
Network Sales
Harris Electronics & Communications
10.2022 - 04.2024
Sales Professional
RC Willey
12.2020 - 09.2022
Appliance/ Electronics Sales Professional
R.C. Willey
08.2013 - 12.2020
Merchandiser
RC Willey
09.2011 - 08.2013
BA - Multidisciplinary Studies
Boise State University
Business Certificate -
Boise State University