William Shields
High Point,NC
Summary
Results-oriented professional with extensive experience at Avelo Airlines, specializing in safety compliance and customer relationship management. Demonstrated success in maintaining operational readiness and effectively resolving conflicts to enhance passenger experiences. Skilled in adapting to changing environments while ensuring adherence to regulatory standards and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Avelo Airlines
Concord, NC
08.2025 - Current
- Ensured passenger, crew, and cabin safety in compliance with FAA regulations.
- Maintained operational readiness of all safety equipment according to FAA standards.
- Provided exceptional safety, security, and customer care to every passenger.
- Demonstrated adaptability in response to ongoing changes in aviation customer service.
- Refined conflict resolution skills for managing both minor and major incidents.
Barber/Stylist/Customer Service Agent/Therapist
Styles by Shields
Wheaton, MD
01.2022 - 07.2025
- Established safe, sterile environments compliant with national cosmetology standards.
- Delivered quality hair styling, coloring, and perming services to clients.
- Promoted hair services and product sales through strategic customer engagement.
- Shared expertise from ongoing education to enhance client experiences.
- Demonstrated adaptability in managing daily customer care operations.
Barber/Stylist
Millennium Salon
Silver Spring, Md
01.2016 - 01.2022
- Delivered quality hair styling and coloring services in compliance with cosmetology standards.
- Provided superior customer service and ensured safety through proper sterilization of utensils.
- Facilitated ongoing education on safety and sterilization per barber board regulations.
- Resolved conflicts and addressed customer concerns throughout service stages, including consultations.
- Fostered a collaborative work environment to enhance client experience.
Education
Coursework Completed - Arts
University of the District of Columbia
Washington, DCDiploma -
Maynard Evans High School
Orlando, FloridaSkills
- Safety compliance and emergency procedures
- Cabin management and safety equipment maintenance
- Regulatory knowledge
- Customer relationship management
References
Available on Request
Languages
Native English
Timeline
Flight Attendant
Avelo Airlines
08.2025 - Current
Barber/Stylist/Customer Service Agent/Therapist
Styles by Shields
01.2022 - 07.2025
Barber/Stylist
Millennium Salon
01.2016 - 01.2022
Coursework Completed - Arts
University of the District of Columbia
Diploma -
Maynard Evans High School