William Shubert
Charlotte ,NC
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
10
10
years of professional experience
Work History
Field Claims Representative
Cincinnati Insurance Companies
2025.04 - 2026.01
- Multi-line claim handling ( auto, property, general liability) from First notice of loss to closing of claim file
- Assisted in catastrophe response efforts when necessary by quickly assessing damages and expediting the claims process for affected policyholders.
- Improved customer satisfaction by efficiently resolving property claims and providing prompt communication.
- Maintained accurate documentation of all claim activities, ensuring compliance with industry regulations.
Claims Representative
Auto-Owners Insurance Company
2023.02 - 2025.03
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Claims Representative
Central Insurance
2020.08 - 2023.01
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Proposed settlements for uncomplicated issues to resolve claims.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Commercial Auto and Liability Claims Adjuster
Federated Mutual Insurance Companies
2017.05 - 2020.08
- Investigates large scale claims for commercial business accounts, working closely with underwriting, risk management, and marketing representatives alike to manage risks and bring all claims to a timely resolution
- Determine the value of damaged items and negotiate settlements with insureds and third parties
- Processes adequate volume of work and reviews open files in accordance with claims policies and procedures to ensure quality, prompt, and efficient handling of claims
- Resolve claims, which may include paying, settling, or denying claims, defending policy holders in court, compromising, or recovering outstanding dollars through appropriate and professional communication
Sales Specialist
Carmax Auto Finance
2016.05 - 2017.05
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Arts - Political Science
Georgia State University
Atlanta, GA05.2017
Skills
- Policy Knowledge
- Accident Review
- Settlement Determinations
- Liability Determinations
- Coverage Determination
- Work Organizing and Prioritizing
Timeline
Field Claims Representative
Cincinnati Insurance Companies
2025.04 - 2026.01
Claims Representative
Auto-Owners Insurance Company
2023.02 - 2025.03
Claims Representative
Central Insurance
2020.08 - 2023.01
Commercial Auto and Liability Claims Adjuster
Federated Mutual Insurance Companies
2017.05 - 2020.08
Sales Specialist
Carmax Auto Finance
2016.05 - 2017.05
Bachelor of Arts - Political Science
Georgia State University