William Shuman
Reading,PA
Overview
38
38
years of professional experience
Work History
Roadside Coordinator
Penske Truck Leasing
Reading, PA
04.2025 - Current
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated logistics and scheduling for maintenance and repairs across fleet operations.
911 Telecommunicator
County of Berks
Reading, PA
01.1988 - 01.2024
- Receive emergency and non-emergency phone calls. Send Police, Fire and EMS personnel to the proper location. Provide Emergency Medical Dispatch Instructions. Work independently but as part of a team. Transitioned from full-time to part-time and back to full-time at present.
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Operated multi-line phone systems to manage incoming emergency calls efficiently.
- Provided accurate information and instructions to callers in high-pressure situations.
- Documented incident reports and maintained detailed records of all communications.
- Monitored radio transmissions to ensure seamless communication between units in the field.
- Trained new telecommunicators on protocols, procedures, and system operations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Paramedic
Western Berks Ambulance
Reading, PA
01.1991 - 01.2008
- Paramedic providing emergency and non-emergency care to medical and trauma related calls serving one the largest coverage areas in Berks County.
- Promoted and served as a Supervisor managing approximately ten employees a shift in 1995 until transitioning to part-time 2008.
- Administered advanced life support and emergency medical treatment to patients in critical condition.
- Collaborated with healthcare teams to evaluate patient needs and ensure optimal care delivery.
- Conducted thorough assessments and developed effective care plans based on patient evaluations.
- Mentored junior paramedics, sharing expertise in emergency response protocols and best practices.
- Streamlined communication processes with dispatch to enhance response times during emergencies.
- Led training sessions for staff on new equipment and updated protocols, improving team readiness.
- Implemented quality improvement initiatives that elevated service standards and patient outcomes.
- Managed complex emergency situations, demonstrating strong decision-making under pressure for optimal results.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
Education
High School Diploma -
Fleetwood Area High School
Fleetwood, PA01.1985
Paramedic -
Reading Hospital
Reading, PA01.1988
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Calm under pressure
- Resourceful
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Project coordination
- Discretion and confidentiality
- Presenting ideas and plans
- Process improvement
- Staff management
- Database management
- Operations management
- Staff supervision
Timeline
Roadside Coordinator
Penske Truck Leasing
04.2025 - Current
Paramedic
Western Berks Ambulance
01.1991 - 01.2008
911 Telecommunicator
County of Berks
01.1988 - 01.2024
High School Diploma -
Fleetwood Area High School
Paramedic -
Reading Hospital
Contact
- 105 Eagles Ln
- Reading, PA 19608
- 484-345-9531
- Wls460@gmail.com