Cristina Angeles
Jacksonville,NC
Summary
Experienced Dispatcher and Customer Service Specialist with a proven track record in high‑volume call handling, technician coordination, and service operations. Skilled in route scheduling, issue resolution, and using dispatch systems to track service progress and maintain accurate documentation. Known for calm problem‑solving under pressure, clear customer communication, and supporting field teams to ensure efficient service delivery. Strong background in multitasking, CRM tools, and keeping operations organized across transportation, repair, and service industries.
Overview
6
6
years of professional experience
Work History
Roadside Coordinator
Penske
Reading, Pennsylvania
01.2024 - 03.2026
- Coordinated over 80 dispatch calls daily, optimizing driver and technician deployment for rapid roadside assistance.
- Streamlined dispatch communication and vehicle tracking, enhancing response times significantly.
- Collaborated with maintenance teams to monitor vehicle performance, reducing incidents of repeat breakdowns.
- Trained new team members in dispatch protocols and documentation processes to ensure compliance.
Remote Receptionist
Anywhere Works
Portland, Oregon
05.2020 - 11.2023
- Managed 100+ customer calls daily, delivering accurate information and maintaining positive service tone.
- Supported virtual teams by coordinating client communications, booking appointments, and resolving issues.
- Streamlined scheduling and record updates to improve appointment accuracy.
- Maintained professional virtual office environment, effectively representing multiple client brands.
Education
High School Diploma -
Swansboro High School
Swansboro, NC06-2005
Skills
- Route scheduling and dispatch systems
- Operational service coordination
- Emergency protocols
- Vehicle diagnostics and troubleshooting
- Customer Service
- Time Management
- Stress Tolerance
- Team collaboration and problem solving
Timeline
Roadside Coordinator
Penske
01.2024 - 03.2026
Remote Receptionist
Anywhere Works
05.2020 - 11.2023
High School Diploma -
Swansboro High School