William Simons
Milwaukee,WI
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Direct Supply
06.2022 - 01.2024
- Provide exceptional customer support to internal and external customers through a focus on quality and timeliness of resolution in accordance with SLA's
- Complete incoming supplier and customer requests, received through ticketing system, as well as through phone and email
- Complete and review existing configuration changes, adhering to operational standards
- Perform data updates on the customer's behalf utilizing operational tools
- Flex across multiple areas within the DSSI Operations team when need arises
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Analyst 1
Artia Solutions
05.2019 - 08.2021
- Routinely update and maintain client pricing information and utilization database(s)
- Acquire data from primary and secondary data sources
- Assist in analyzing client pricing and rebate data
- Research Medicaid policy, regulatory, pricing, product coverage information
- Perform various financial analysis based on clients' needs
- Participate in client meetings
- Assist in developing financial analysis and client reports associated with new product launch, business evaluation, and other projects based on clients' needs
- Work closely with management to understand analytical needs
- Staffed Artia Solutions 2021 Crossroads Conference
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Education
Florida State University - Finance
Florida State University College of Business
05.2019
Skills
- Effective Issue Resolution
- Customer Complaint Resolution
- Data entry
- Client Engagement Management
- Experience with CRM Systems
- Time management
- Multitasking and organization
- Workflow management
- Microsoft windows and office
- Project coordination
Timeline
Customer Support Specialist
Direct Supply
06.2022 - 01.2024
Analyst 1
Artia Solutions
05.2019 - 08.2021
Florida State University - Finance
Florida State University College of Business
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