William Simpson
Bentonville,AR
Summary
Hardworking employee enthusiastic about learning the business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Sales Team Member
Circustrix
Lowell, AR
03.2022 - Current
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Drove team revenue totals by bringing in top sales numbers.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Kept 10% membership quota
- Interacted with nearly 500 customers on POS weekly
Client Services Intern
Harvest Group
Rogers, AR
01.2022 - 05.2022
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Managed expectations with over 8 clients
Driving Range Management
First Tee
Lowell, AR
06.2020 - 06.2021
- Greeted customers with warm, friendly and welcoming tone.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Picked up nearly 3,000 golf balls per shift
Education
High School Diploma -
Bentonville High School
Bentonville08.2023
Skills
- Closing Sales
- Team Member Motivation
- Sales Representation
- Persuasive Techniques
- Technological Knowledge
- Complex Problem-Solving
Timeline
Sales Team Member
Circustrix
03.2022 - Current
Client Services Intern
Harvest Group
01.2022 - 05.2022
Driving Range Management
First Tee
06.2020 - 06.2021
High School Diploma -
Bentonville High School
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