William Smith
Summary
Experienced IT professional with a strong background in help desk and system administration. Possesses excellent problem-solving, communication, and organizational skills. Highly proficient in working with Microsoft operating systems. Experienced in troubleshooting hardware, software, and networking issues. Ability to work independently and as part of a team to provide excellent customer service and technical support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Vendor Velocity
2023.10 - 2025.06
- Gather and prepare data from various sources for analysis
- Maintain spreadsheets, databases, and basic reporting tools
- Create simple visualizations and summary reports to highlight key information
- Support senior analysts with day-to-day data tasks and documentation
Help Desk Specialist
C Spire
2022.04 - 2023.10
- Responded to customer inquiries through phone and email, provided resolutions to technical issues and escalated unresolved problems to appropriate tier 2 support staff.
- Investigated the root causes of technical problems and identified solutions to prevent future occurrences.
- Logged all customer interactions in a help desk ticket.
Technology Consultant
Independent Contractor
2017.01 - 2022.03
- Assisted with installing Intuit ProSeries software on customer's computers.
- Answered customer questions about how to use new software.
- Investigated and resolved software problems for customers.
- Assisted customers in understanding software licensing.
PC Installer
Polk County Board of County Commissioners
2015.05 - 2017.01
- Imaged and deployed new PCs to county facilities across Polk County.
- Provided assistance to support and help desk staff as needed.
- Maintained inventory management system and documentation.
System Administrator
Franklin Synergy Bank, MidSouth Bank
2013.01 - 2015.01
- Managed the installation and maintenance of hardware and software systems for six locations.
- Assisted with server and network maintenance.
- Implemented large scale migration from Windows XP to Windows 7.
- Collaborated with senior management to develop strategies for IT systems and procedures.
Skills
- Active Directory Management
- Networking
- PowerShell
- Virtualization
- VoIP Systems
Certification
A+
Timeline
Data Analyst
Vendor Velocity
2023.10 - 2025.06
Help Desk Specialist
C Spire
2022.04 - 2023.10
Technology Consultant
Independent Contractor
2017.01 - 2022.03
PC Installer
Polk County Board of County Commissioners
2015.05 - 2017.01
System Administrator
Franklin Synergy Bank, MidSouth Bank
2013.01 - 2015.01