William Smith
Los Angeles,CA
Summary
Results oriented Senior Medical Assistant with 12 years of experience leading clinical teams and optimizing patient workflows. Skilled in training staff, managing schedules, and ensuring HIPAA and quality compliance. Seeking to transition into Operations Supervisor role, contributing to Cedars-Sinai’s mission of enhancing patient care and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Medical Assistant
Cedars-Sinai Medical Network Services
Santa Monica, California
04.2014 - Current
- Coordinated patient appointments and managed scheduling for multiple providers, enhancing patient access to care.
- Assisted healthcare providers with patient examinations and procedures.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Trained new staff on clinical procedures and office protocols.
- Participated in team meetings to identify workflow improvements, contributing to better patient outcomes.
- Developed, implemented, and revised policies and procedures to enhance operational efficiency.
- Leads huddles to monitor, assess and evaluate department workflow
Clinical Preceptor & Superuser
Cedars-Sinai Medical Network Services
Santa Monica, California
05.2015 - Current
- Implemented best practices for patient care, ensuring quality training among trainees and staff.
- Provided guidance and mentorship to clinical staff in the areas of patient care, safety protocols, and departmental policies.
- Evaluated onboarding employee performance, providing constructive feedback to enhance skills during rotations.
- Developed training materials for new preceptors and staff members.
- Assessed curriculum effectiveness and recommended improvements based on observations.
- Delegated patient assignments to employees, aligning tasks with individual learning needs and patient assessments.
- Established supportive connections with patients by actively listening and addressing their needs.
- Evaluated competency levels of personnel assigned under my supervision according to established criteria.
- Expert end-user of the Epic electronic health record (EHR) system who provides on-the-floor support, system testing, and peer-to-peer training.
Education
Licensed Vocational Program - Medical Assistant / Limited Xray Technician
Career Care Institute
Lancaster, CA02-2010
EMT Program - Emergency Medical Technician
Cedars Sinai Medical Foundation
Beverly Hills, CA11-2024
Skills
- Senior Role Leadership: Supervised and coordinated teams ensuring efficient workflows enhancing patient care, implementing a culture of continuous improvement and excellencies in a clinical setting
- EHR Superuser: Acted as a Liaison between clinical staff and IT to optimize workflows
- Preceptor: Trained and guided new employees, helping them build their skills and confidence while developing individualized training plans, evaluating their performance, while creating a collaborative learning environment
Certification
- Medical Assistant
- Limited Xray Technician
- Emergency Medical Technician
Timeline
Clinical Preceptor & Superuser
Cedars-Sinai Medical Network Services
05.2015 - Current
Sr. Medical Assistant
Cedars-Sinai Medical Network Services
04.2014 - Current
Licensed Vocational Program - Medical Assistant / Limited Xray Technician
Career Care Institute
EMT Program - Emergency Medical Technician
Cedars Sinai Medical Foundation