William Sostre

• Managed inventory levels to ensure optimal stock availability for service and sales departments.
• Oversaw parts ordering process, reducing lead times and improving supplier relationships.
• Trained and mentored staff on parts management systems and best practices.
• Implemented new inventory tracking system, enhancing accuracy in order fulfillment.
• Analyzed sales trends to forecast demand and adjust inventory accordingly.
• Collaborated with service managers to align parts availability with repair schedules, increasing workflow efficiency.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

• Assisted customers in identifying and sourcing automotive parts, resulting in accurate and timely order fulfillment.
• Coordinated with service department to prioritize urgent parts requests, supporting timely vehicle repairs and customer satisfaction.
• Guided customers in selecting the right automotive parts efficiently.
• Identified specific replacement parts to meet customers' needs, providing accurate suggestions to enhance customer satisfaction.
• Sourced automotive parts from multiple distributors to meet customer demands.
• Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
• Engaged with customers in-person and over the phone to address questions and facilitate sales transactions.
• Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
• Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
• Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
• Researched vehicles and parts via physical catalogs and electronic means.
• Ensured cleanliness and orderliness of parts counter and sales area for optimal operations.

Documented condition and specifications of incoming vehicles using photos and handheld inventory devices to ensure accurate records.

Managed inventory control processes to optimize stock levels and reduce discrepancies.

• Selected and prepared customer orders accurately, ensuring timely delivery.
• Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
• Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
• Conducted quality checks on outgoing shipments, reducing errors and improving accuracy.
• Operated electric pallet jack to efficiently transport products within warehouse.
• Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
• Wrapped pallets in shrink wrap prior to loading.
• Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.

• Processed customer transactions efficiently using POS systems.
• Maintained accurate cash drawer balances throughout shifts.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to loss prevention efforts through vigilant monitoring of potentially suspicious behavior or incidents.
• Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system.
• Upheld store policies regarding returns, exchanges, and payment methods for consistent service delivery.
• Identified potential security risks or fraudulent activities, taking appropriate action when necessary.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed payments using electronic computer systems to ensure accuracy and efficiency.