William Sparks
Boynton Beach
Overview
25
25
years of professional experience
Work History
Senior Collections Specialist
Baptist Health Medical Center
Boynton Beach
05.2003 - Current
- Reviewed accounts to determine payment plan compliance.
- Provided guidance and training to junior staff members in the Collections Department.
- Developed and maintained strong relationships with clients to facilitate payment collections.
Collections Agent
Intellerisk
West Palm Beach
01.2000 - 04.2003
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved balance errors using accounting software.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Implemented collection strategies to reduce outstanding account balances.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers with delinquent accounts to solicit payment.
Education
High School Diploma -
Winthrop High
Winthrop, ME06-1974
Skills
- Account reconciliation
- Debt collection strategies
- Payment processing
- Customer relationship management
- Team leadership
- Employee training
- Negotiation techniques
- Effective communication
- Goals and performance
- Self motivation
- Persuasive speaking
Education
University of New Mexico
Fire -First Aid -Safety -Chemical
Palm Beach Community College
Journalism - 3 yrs
Mita Corporation
Sales Training and Management
Accomplishments
Collector Month Capitol One
Salesman of the month
Brandsmart
Room to go
Kaufman & Robert’s
Buy wise
Timeline
Senior Collections Specialist
Baptist Health Medical Center
05.2003 - Current
Collections Agent
Intellerisk
01.2000 - 04.2003
High School Diploma -
Winthrop High