Denise Noel
West Bend
Summary
Detail-oriented professional with over 28 years of experience in patient access services. Proficient in managing patient registration, appointment scheduling, and insurance verification. Eager to leverage strong communication skills and empathy to improve patient outcomes in a dynamic healthcare environment.
Overview
28
28
years of professional experience
Work History
Patient Access Service Rep
Froedtert Health
West Bend
01.1998 - Current
- Coordinated patient registration and appointment scheduling in high-volume health environment to optimize patient flow.
- Oversaw insurance verification processes to ensure accurate information for efficient treatment access.
- Provided patient support by verifying coverage, collecting co-payments, and managing check-in/out procedures.
- Counseled patients on financial responsibilities regarding co-pays and deductibles.
- Processed payments from various sources, including cash, checks, and electronic transfers.
- Performed timely data entry of patient demographics and billing information into computer systems.
- Verified demographic accuracy before entering data into the system to maintain integrity.
- Participated in monthly meetings to review policy changes impacting patient access services.
Education
High School Diploma -
West Bend East High School
West Bend, WI06-1986
Skills
- Appointment reminders
- Insurance verification
- Insurance billing
- Health insurance
- Appointment scheduling
- Appointment reminders
- Data entry
- Information collection
- Patient identity verification
- Multitasking and organization
- Money handling
- Customer service
- Effective communication
- Friendly and outgoing
- Strong empathy
- Strong empathy
Timeline
Patient Access Service Rep
Froedtert Health
01.1998 - Current
High School Diploma -
West Bend East High School