Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Stephens

Orange Beach,AL

Summary

Dynamic Operations Manager at Scott Brown Media with a proven track record in optimizing workflows and enhancing productivity. Skilled in vendor negotiation and operational management, I successfully developed operational procedures that elevated quality standards. Adept at fostering strong customer relationships, I consistently upsold services, driving revenue growth while ensuring client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manger

Scott Brown Media
Gulf Shores, AL
08.2022 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created detailed reports on the performance of individual departments within audio visual operations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Upsold additional items based on customer interests and needs.
  • Participated in negotiations with vendors regarding product purchases or contracts.

Audio Visual Technician

Scott Brown Media
02.2020 - 08.2022
  • Led audiovisual setup and operation for events, ensuring flawless execution.
  • Collaborated with event coordinators to tailor AV solutions to client needs.
  • Streamlined troubleshooting processes, reducing technical issues by implementing efficient strategies.
  • Oversaw maintenance of AV equipment, ensuring operational readiness and longevity.
  • Developed user-friendly guides for non-technical staff to operate basic AV systems independently.

Server

Tacky Jacks
05.2018 - 05.2020
  • Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.

Education

High School Diploma -

Gulf Shores High School
AL
05-2020

Some College (No Degree) - Business Management

University of Alabama
AL

Skills

  • Operational procedures
  • Inventory management
  • Employee supervision
  • Project management
  • Workflow management
  • Vendor negotiation
  • Customer relationship management
  • Upselling techniques

Certification

  • I obtained my private pilots license in 2023.

Timeline

Operations Manger

Scott Brown Media
08.2022 - Current

Audio Visual Technician

Scott Brown Media
02.2020 - 08.2022

Server

Tacky Jacks
05.2018 - 05.2020

High School Diploma -

Gulf Shores High School

Some College (No Degree) - Business Management

University of Alabama

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