William Stone
Plattsburgh,NY
Summary
Resourceful Customer Service Leader known for high productivity and efficient task completion. Specialized in conflict resolution, team management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring outstanding service delivery and team cohesion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Leader
Delhaize America, Hannaford Supermarket
Plattsburgh, NY
01.2024 - Current
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Resolved escalated issues from customers in a timely manner, providing appropriate solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Motivated teams by recognizing and rewarding excellence.
Package Handler Trainer
Fed Ex Ground
Plattsburgh, NY
06.2018 - 03.2024
- Conducted orientation sessions for new package handlers to ensure they were aware of safety protocols and procedures.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Organized and maintained records of training activities and materials.
Yard Manager
Duquette steel
Plattsburgh, NY
06.2016 - 04.2020
- Supervised yard staff, maintained records, and ensured compliance with safety regulations.
- Monitored inventory levels and prepared purchase orders for materials when needed.
- Created detailed reports on daily activities, including loading and unloading volumes and personnel performance metrics.
Education
High School Diploma -
Beekmantown High School
06-2014
Skills
- Customer service excellence
- Feedback collection
- Interdepartmental communication
- Staffing oversight
- Customer Relationship Management
References
References available upon request.
Timeline
Customer Service Leader
Delhaize America, Hannaford Supermarket
01.2024 - Current
Package Handler Trainer
Fed Ex Ground
06.2018 - 03.2024
Yard Manager
Duquette steel
06.2016 - 04.2020
High School Diploma -
Beekmantown High School
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