William Stoner
Mount Sinai,New York
Summary
Dedicated Customer Support Specialist with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Custom Fundraising Solutions
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Little League Umpire
North Shore Little League
04.2017 - 10.2022
- Maintained control of games, for safe, timely event running.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
Education
High School Diploma -
Mount Sinai High School
Mount Sinai, NY06.2023
Skills
- Customer Assistance
- ID Verification
- Cash Register Operation
- Customer Service
- Payment Collection
- Product Restocking
- Order Taking
- Reports and Documents
- Customer Relations
- Effective Communication
- Attention to Detail
- Basic Math Competence
- Work Ethic and Integrity
- Reliability and Punctuality
- Patience and Empathy
- Honest and Dependable
- Reliable and Responsible
- Bookkeeping Software
Timeline
Customer Support Specialist
Custom Fundraising Solutions
08.2022 - Current
Little League Umpire
North Shore Little League
04.2017 - 10.2022
High School Diploma -
Mount Sinai High School
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