William Talley
Decatur,GA
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Key Holder Supervisor
Outback Steakhouse
Druid Hills, GA
07.2020 - 12.2025
- Focused on delivering 100% guest satisfaction for both dine-in and online delivery orders.
- Led team to deliver exceptional customer service standards, and enhancing guest experience.
- Monitored team compliance with Health Department Standards to maintain safety and quality.
- Managed cash handling procedures, ensuring accuracy in financial records and transactions.
- Trained new staff on operational procedures and restaurant policies.
Server/Bartender Trainer
Red Robin
Chatsworth, California
10.2015 - 06.2020
- Trained new hires on waitstaff duties and bar operations, facilitating smooth integration into the team.
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Prepared and served beverages and food according to menu standards.
- Ensured cleanliness and organization of bar and dining areas, contributing to a welcoming atmosphere.
- Managed cash register and processed customer payments accurately.
Education
Advanced Diploma -
Brooks High School
Killen, ALSome College (No Degree) - Business Administration And Management
Wallace State Community College
Hanceville, ALSkills
- Customer service
- Training delivery
- Team leadership
- Food safety certification
- Compliance monitoring
- Cash handling
- Staffing and Interviews
- Scheduling
- Training and development
- Inventory management
- Customer relationship management
Languages
Spanish
Limited
Accomplishments
- Twice named Employee of the Month Outback Steakhouse
- Employee of the Month Red Robin
Certification
- Dekalb County Alcohol Permit
References
References available upon request.
Timeline
Key Holder Supervisor
Outback Steakhouse
07.2020 - 12.2025
Server/Bartender Trainer
Red Robin
10.2015 - 06.2020
Advanced Diploma -
Brooks High School
Some College (No Degree) - Business Administration And Management
Wallace State Community College