William Thornton
New Iberia,LA
Summary
Highly motivated customer-oriented parts specialist dedicated to building and maintaining professional relationships. Adept at working effiiciently, effectively and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Insurance Sales Agent
Kemper Life Insurance
New Iberia, LA
06.2024 - Current
- Assisted clients in selecting appropriate coverage options for their needs.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Counseled prospects and policyholders on coverage, limits and regulations.
Parts/ Service Advisor
Global Compression Services
Lafayette, LA
10.2021 - 06.2024
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Field Enumerator
United States Department Of Commerce
Baton Rouge, LA
08.2019 - 10.2019
- Collected information throughout Louisiana through conduction of thorough interviews.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Checked all contact information from research subjects for accuracy and entered information into company's computer system.
Customer Service/Parts Specialist
Old River Truck Sales
Breaux Bridge, LA
06.2013 - 04.2018
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Took multiple orders per week worth combined total of more than $50,000 over telephone, in person and through email.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Built relationships with strategic partners leading to business development opportunities.
- Kept parts neatly stacked and ready for purchase to boost sales.
Parts Manager
B&L Engine Service
New Iberia , LA
06.2008 - 03.2013
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.1992
Skills
- Problem-solving skills
- Organizational skills
- Quickserve Certified
- Microsoft/Excel Certified
- Forklift Certified
- Formerly ASE certified
- State certified insurance producer
Timeline
Insurance Sales Agent
Kemper Life Insurance
06.2024 - Current
Parts/ Service Advisor
Global Compression Services
10.2021 - 06.2024
Field Enumerator
United States Department Of Commerce
08.2019 - 10.2019
Customer Service/Parts Specialist
Old River Truck Sales
06.2013 - 04.2018
Parts Manager
B&L Engine Service
06.2008 - 03.2013
High School Diploma -
West Jefferson High School