Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

William Toft

Albert Lea,MN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager and Lifeguard

Albert Lea Aquatic Center
Albert Lea, MN
05.2020 - Current
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Cashier

Hy-Vee
Albert Lea, MN
03.2019 - 01.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Resident Assistant

Thorne Crest Senior Living Community
Albert Lea, MN
09.2020 - 12.2020
  • Monitored assigned areas for cleanliness and security purposes.
  • Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
  • Educated residents on university policies and procedures related to residential living.
  • Developed positive relationships with all members of the residence hall community.
  • Conducted regular room inspections to ensure compliance with housing policies.

Education

Bachelor of Science - Exercise Science

Minnesota State University - Mankato
Mankato, MN
05-2027

High School Diploma -

Albert Lea Senior High School
Albert Lea, MN
05-2023

Skills

  • Contract Management
  • Workforce Management
  • Performance Management
  • Staff Development
  • Financial Management
  • Policy Implementation
  • Verbal and written communication
  • Staff Management
  • Time Management

Certification

  • OSHA Certified
  • CPR Certified

Affiliations

  • Golf
  • Pickle Ball
  • Disc Golf

Timeline

Resident Assistant

Thorne Crest Senior Living Community
09.2020 - 12.2020

Manager and Lifeguard

Albert Lea Aquatic Center
05.2020 - Current

Cashier

Hy-Vee
03.2019 - 01.2021

Bachelor of Science - Exercise Science

Minnesota State University - Mankato

High School Diploma -

Albert Lea Senior High School

Similar Profiles

CREATE PROFILE
William Toft