WILLIAM TOLSON II
Washington,DC
Summary
Skilled General Service Technician with a proven track record at Mr Tire, enhancing team productivity and customer satisfaction through expert vehicle maintenance and repair. Demonstrates exceptional customer service and environmental awareness, adept in power tools operation and electronic testing. Trained new staff, ensuring high service levels, with a keen focus on safety and efficiency.
Overview
16
16
years of professional experience
Work History
General Service Technician
Mr Tire
02.2024 - 10.2024
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
Concierge
MADRIGAL LOFTS CONDOMINIUM
12.2015 - 02.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Service Technician
Jiffy Lube
08.2008 - 04.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Tested systems, noting issues and completing preventive maintenance.
Education
High School Diploma -
WOODROW WILSON SHS
Washington, DC06-1995
Skills
- Power tools operation
- Electronic testing
- Multimeter usage
- Safety procedures
- Environmental awareness
- Vehicle maintenance
- Equipment Repair
- Customer service
- Valid Driver's license
- Heavy lifting
Timeline
General Service Technician
Mr Tire
02.2024 - 10.2024
Concierge
MADRIGAL LOFTS CONDOMINIUM
12.2015 - 02.2024
Service Technician
Jiffy Lube
08.2008 - 04.2013
High School Diploma -
WOODROW WILSON SHS
Similar Profiles
Justin WydraJustin Wydra
Service Technician at Mr TireService Technician at Mr Tire
Jacob FolusJacob Folus
Automotive Technician at Mr. Tire Auto Service CentersAutomotive Technician at Mr. Tire Auto Service Centers
Jonathan LamanJonathan Laman
Shop Assistant and Customer Service Manager at Mr. Tire Auto Service CentersShop Assistant and Customer Service Manager at Mr. Tire Auto Service Centers