William Troublefield
Charlotte
Summary
Versatile and results-oriented professional with a robust history at Amazon Inc. CLT6, adept in enhancing dock processes and team management. Excelled in data analysis to drive SOP improvements, demonstrating a strong multi-tasking and safety compliance capacity. Skilled in Microsoft Office and TDR, with a proven record of project management success.
Overview
6
6
years of professional experience
Work History
L4 Area Manager- Dock and Stow Inbound
Amazon Inc. CLT6
Charlotte, NC
08.2025 - Current
- Implemented strategic initiatives to improve team performance and drive operational excellence within facility.
- Analyzed key performance indicators to identify areas for process improvement and cost reduction opportunities.
- Led safety compliance initiatives, promoting a culture of safety awareness among employees and reducing incidents.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Bulk FloorProject Manager
Amazon Inc. CLT6
Charlotte, United States
01.2024 - 07.2025
- Conducted thorough audits of the Bulk Floor, ensuring compliance with safety standards and effective inventory control, which helped maintain a safe working environment.
- Collaborated with all four shifts in Inbound, as well as Relogistics and Outbound, to communicate standard practices and streamline operations, fostering a more cohesive workflow.
- Monitored and facilitated the rotation of inventory to align with customer needs, ensuring timely fulfillment and enhancing overall customer satisfaction.
Tier III- Dock Process Assistant Inbound
Amazon Inc. CLT6
Charlotte, US
08.2023 - 07.2025
- Responsible for pulling data to formulate and execute daily production plans.
- Utilized problem-solving techniques to troubleshoot process issues.
- Ensured compliance with safety regulations during all stages of processing.
- Analyzed AA performance and provided feedback/coaching when necessary.
Tier I- Process Guide Inbound
Amazon Inc. CLT6
Charlotte, US
01.2022 - 07.2023
- Perform Dock Clerk duties such as managing Live loads, communicating with TOM Team, and utilizing YMS
- Fulfilling Customer Obsession by loading Trans-Out trailers to meet Customer Promise Time
- Worked in collaboration with PA to ensure efficient dock flow
Amazon Associate Tier 1- Inbound
Amazon Inc. CLT6
Charlotte, US
07.2020 - 12.2021
- Perform roles as directed by management according to business needs
- Trained and deployed in several roles, including receiving (Vendor), Quality Assurance (Vendor and Transship), Decant/Build Pallet (Transship), unload (Vendor and Transship), Stow (Reach), Each Stow, load Trans-Out, and TDR.
Education
Associate of Business -
York Technical College
High School - undefined
Northwestern High School
05-2002
Skills
- Team Management
- Daily Operations
- Strong Multi-Tasking
- Safety
- Communication
- SOP Improvement
Timeline
L4 Area Manager- Dock and Stow Inbound
Amazon Inc. CLT6
08.2025 - Current
Bulk FloorProject Manager
Amazon Inc. CLT6
01.2024 - 07.2025
Tier III- Dock Process Assistant Inbound
Amazon Inc. CLT6
08.2023 - 07.2025
Tier I- Process Guide Inbound
Amazon Inc. CLT6
01.2022 - 07.2023
Amazon Associate Tier 1- Inbound
Amazon Inc. CLT6
07.2020 - 12.2021
High School - undefined
Northwestern High School
Associate of Business -
York Technical College