William Trull
Matthews,NC
Summary
Proficient Armed Security Officer with extensive experience ensuring safety and security across diverse environments. Strengths include acute awareness, rapid response to emergencies, and effective de-escalation of threats. Developed comprehensive safety plans and executed thorough site patrols, leading to enhanced safety and operational efficiency.
Overview
13
13
years of professional experience
Work History
Armed Security Officer
Excalibur Security Team
Charlotte, NC
05.2026 - Current
- Patrolled Excalibur Security Team posts and monitored perimeter activity.
- Responded to alarms and coordinated emergency procedures.
- De-escalated confrontations using calm verbal intervention and firm presence.
- Patrolled assigned areas to detect suspicious activities and persons.
- Remained vigilant during entire shifts to ensure safety.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
Server/Bartender
Duckworths Grill and Taphouse
Charlotte, NC
10.2025 - 04.2026
- Greeted guests and built friendly service at bar and dining areas.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender
Chuys Tex Mex
Matthews, NC
02.2023 - 10.2025
- Mixed and served cocktails following established recipes and customer preferences.
- Ensured cleanliness of bar area and upheld sanitation standards to promote a safe environment.
- Maintained cleanliness of bar area and ensured proper sanitation practices.
- Handled cash transactions accurately and processed payments for services rendered.
- Trained new staff on bartending techniques and customer service, improving team service quality.
- Managed inventory of bar supplies, proactively communicating needs to management to prevent shortages.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
Hourly manager
City BBQ
Charlotte, North Carolina
09.2016 - 11.2022
- Managed daily operations to deliver efficient service and uphold food quality standards.
- Trained staff on customer service standards and food preparation techniques to enhance service delivery.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints to foster a positive dining experience and strengthen customer loyalty.
- Implemented safety and sanitation protocols in compliance with health regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Certified Trainer
Hickory Tavern
Indian Trail, NC
03.2014 - 09.2016
- Created training materials tailored to diverse employee skill sets and learning styles to enhance engagement.
- Conducted training sessions for new employees on company policies and operational procedures to ensure compliance and understanding.
- Delivered one-on-one coaching sessions to support individuals in skill development and professional growth.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed recipes and cooking techniques to ensure quality dishes.
- Prepared ingredients and maintained cleanliness in kitchen workspace.
- Monitored food safety practices to maintain health compliance regulations.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Executed precise knife techniques for food preparation such as dicing onions or slicing meats.
Education
Unarmed/Armed Security Certification For NCPPSB - Unarmed/Armed Security
Premier Training Acandemy
05.2026 - 05.2026
Independence High
Charlotte, North CarolinaSkills
- Emergency response
- Crisis intervention
- De-escalation techniques
- Defensive tactics
- Crowd control
- Incident documentation
- Emergency protocol execution
- Situational awareness
- Report writing
- Facilities patrol
- Vehicle patrol
- Radio communication
- Detailed activity logs
- Time management
- Attention to detail
- Team player attitude
- Effective communication
- Conflict de-escalation
- Detailed activity logs
Affiliations
When not working I love to sing in the choir and fish in my kayak
References
References available upon request.
Languages
- English
- Spanish
- Irish
Timeline
Armed Security Officer
Excalibur Security Team
05.2026 - Current
Unarmed/Armed Security Certification For NCPPSB - Unarmed/Armed Security
Premier Training Acandemy
05.2026 - 05.2026
Server/Bartender
Duckworths Grill and Taphouse
10.2025 - 04.2026
Bartender
Chuys Tex Mex
02.2023 - 10.2025
Hourly manager
City BBQ
09.2016 - 11.2022
Certified Trainer
Hickory Tavern
03.2014 - 09.2016
Independence High