William Tsaku
Howell,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bjs Wholesales Club
08.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled various different type of cash transactions.
Grill Cook
McDonald's Fast Food Restaurant
12.2020 - 07.2022
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
Education
High School Diploma -
Howell High School
Farmingdale, NJ06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Quality Control
- Store maintenance
- Product Promotion
- Stock management
Extracurricular
College Volleyball Athlete for Brookdale Community College.
Timeline
Customer Service Representative
Bjs Wholesales Club
08.2022 - 03.2024
Grill Cook
McDonald's Fast Food Restaurant
12.2020 - 07.2022
High School Diploma -
Howell High School
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