William Villalba
Bridgeport,CT
Summary
Operations leader with proven success in supervising teams to enhance service delivery and customer satisfaction. Skilled in communication, time management, and employee training, driving operational success through effective engagement and leadership. Committed to maintaining high productivity levels and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Operations Leader
Chick-fil-A
Norwalk, Connecticut
09.2022 - Current
- Led teams during peak hours to maintain high service standards.
- Resolved customer complaints efficiently to enhance satisfaction.
- Trained new staff on operational procedures to ensure smooth transitions.
- Ensured cash drawer accuracy during shifts for financial integrity.
- Delegated tasks to maintain an organized and productive workspace.
Education
Bachelor of Arts - Psychological Sciences
University of Connecticut
Storrs, CT05-2026
High School Diploma -
Norwalk High School
Norwalk, CT06-2021
Some College (No Degree) - No Degree
Connecticut State Community College
Bridgeport, CTSkills
- Customer service
- Team leadership
- Problem-solving
- Employee management
- Time management
Languages
English
Full Professional
Spanish
Limited
Timeline
Operations Leader
Chick-fil-A
09.2022 - Current
Bachelor of Arts - Psychological Sciences
University of Connecticut
High School Diploma -
Norwalk High School
Some College (No Degree) - No Degree
Connecticut State Community College