William Vullo

Assisting Sales representatives with sample order requests, fulfilling sample orders, shipping orders.

Coordinated with logistics department to expedite shipping for urgent customer orders.

Liaised with sales, quotes, and management teams to develop solutions and accomplish shared objectives.

Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services, including 50,000 SKU's for samples.

Effectively communicated with sales representatives to ensure the client receives the sample they are requesting; correct color, texture, size.

Improved resolution time with effective problem-solving for customer complaints.

Customized support strategies for high-priority clients to ensure their specific needs were met.

Maintained exemplary written and verbal inter/intra-company communications.

Boosted team morale by consistently recognizing colleague's' contributions and achievements.

Experience utilizing P21, SAP, Microsoft Office programs:

Outlook, Excel, Teams, etc.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, carts, lifting devices, or other transport vehicles.

Assisted in reducing product damage by properly handling and storing materials.

Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facilities.

Assisted with reorganizing storage areas to accommodate changes in demand patterns and product offerings.

Performed inventory control, such as counting, auditing and stocking merchandise.

Maintained a clean, orderly work environment free of hazards.

Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Collaborated with team members to achieve daily targets and complete tasks efficiently.

Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Supervised day-to-day operations to meet performance, quality and service expectations.

Offered hands on assistance to customers, assisting needs, and maintaining current knowledge of customer preferences.

Assisted customers with purchases, processed returns, built quotes for services rendered including materials and installation. Opened and closed the facility, picked up shifts to meet business needs. made nightly bank deposits.

Worked in the warehouse to load orders and unload product deliveries.

Utilized heavy machinery - Forklift Certified.

Maintained a clean, safe and organized store environment to enhance the customer experience.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Mentored new employees, ensuring a smooth transition into and adaptation to their new rolls.