William Wallace
Mount Olive,NC
Summary
Growth-mindset driven Wireless Sales Professional with 5 years of industry experience and 10 years of operational leadership. Specializes in delivering tailored solutions to small businesses and consumers while enhancing customer interactions. Graduate of selective leadership development programs focused on mentorship and performance-driven culture.
Overview
2027
2027
years of professional experience
Work History
Mobile Expert/Retail Keyholder
UScellular/T-Mobile
Goldsboro, NC
2022 - Current
- Excelled in a commission-based retail environment, consistently surpassing target goals and performance metrics.
- Served as designated Business Expert, driving store-wide growth in SMB accounts by identifying and pitching customized connectivity solutions for local businesses.
- Cultivated positive, high-performance store culture by fostering strong peer relationships and leading by example, enhancing team morale and cohesion.
- Delivered high-quality customer interactions rooted in integrity and accountability
- Participated in competitive leadership development programs, applying training to coach team members and improve store-wide performance metrics.
- Mentored new team members using industry experience and personal insights, providing training to ensure success with goals, expectations and procedures.
Sales Lead/Assistant Manager
Sprint/T-Mobile
Hinton, WV
2021 - 2022
- Consistently drove store performance to rank in the top five in the region for goal achievement.
- Successfully navigated the Sprint/T-Mobile merger, maintaining high sales performance while transitioning between complex billing systems and service platforms.
- Identified customer needs to deliver relevant product solutions and promotions in order to exceed sales goals.
- Fostered relationships with customers to expand customer base and retain business.
Shift Manager
Pizza Hut
Hinton, WV
2020 - 2021
- Lead team through successful shifts daily by ensuring proper execution of company standards.
- Utilized customer service skills to enhance customer experiences and foster loyalty.
Production Manager
McDonald's
Hinton, WV
2014 - 2019
- Led team through yearly inspections by coordinating crew training, ensuring cleanliness, and maximizing productivity.
- Maintained exceptional customer service standards to enhance guest satisfaction.
- Established positive relationships with guests and employees through effective communication and strong interpersonal skills.
Education
High School Diploma -
Spring Creek High School
Seven Springs, NC06.2010
Skills
- Retail sales techniques
- Sales goals achievement
- Informed product selections
- Customer relationship management
- Inventory management
- Business solution pitching
- Team leadership
- Performance coaching
- Conflict resolution
Leadership and Sales Development: UScellular
- Leaders Made Here - Year long company driven leadership program designed to provide deep knowledge on well rounded leadership skills.
- Retail Emerging Leader - Highly selective one month intense weekly leadership program designed to dive into advanced leadership topics including: Leading by Influence, Dynamic Organization Leadership and Self Awareness.
- Business Expert Development - Monthly calls where Business Experts from across the company converge to discuss various aspects of serving our business customer base. Includes training of products and services and how best to pitch to clients.
- Associate Experience Network - Selective program where a handful of associates from across the company are asked to provide feedback on various organizational structures and changes.
Timeline
High School Diploma -
Spring Creek High School
Mobile Expert/Retail Keyholder
UScellular/T-Mobile
2022 - Current
Sales Lead/Assistant Manager
Sprint/T-Mobile
2021 - 2022
Shift Manager
Pizza Hut
2020 - 2021
Production Manager
McDonald's
2014 - 2019