William Wash
San Antonio,TX
Summary
Hospitality professional experienced in managing hotel operations, team leadership, and enhancing guest satisfaction. Skilled in property management and revenue optimization, with expertise in budgeting, forecasting, and quality assurance. Committed to fostering improvement and delivering exceptional service through effective training and operational strategies. Seasoned Hotel General Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews.
Overview
11
11
years of professional experience
Work History
Hotel General Manager MCR
Homewood Suites Kansas City Speedway
Kansas City, KS
07.2025 - Current
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Hotel General Manager MCR
TownePlace Suites by Marriott
Harrisburg, Pennsylvania
11.2025 - 01.2026
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Established quality assurance standards for each department to ensure high levels of service delivery.
Hotel General Manager. Task Force HVMG
Hilton Garden Inn Hotel
US
01.2025 - 05.2025
- Established relationships with vendors to secure quality supplies and services.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
Hotel General Manager. Task Force HVMG
Reverb- Hard Rock Hotel
Atlanta, US
09.2024 - 01.2025
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
Hotel General Manager. Task Force HVMG
The Campbell House Lexington, Curio Collection by Hilton
Lexington, US
03.2024 - 09.2024
- Recruited, trained and supervised a team of hospitality professionals across multiple departments.
- Maintained high standards of cleanliness throughout all areas of the property.
- Developed and implemented a comprehensive training program for all hotel staff, resulting in improved customer service ratings.
- Oversaw daily operations of the hotel, ensuring high standards of guest satisfaction and service excellence.
- Monitored financial performance, preparing budgets and forecasts to align with business objectives.
- Coordinated with sales and marketing teams to create promotional packages that increased revenue during off-peak seasons.
- Fostered a culture of continuous improvement by encouraging feedback and innovation among staff members.
- Developed and implemented standard operating procedures to enhance operational consistency and service delivery.
Hotel General Manager. Task Force HVMG
IHG Hotels & Resorts
Savannah, US
01.2024 - 03.2024
- Advised senior management on changes needed to improve operational efficiency.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
Hotel General Manager. Task Force HVMG
The Campbell House Lexington, Curio Collection by Hilton
Lexington, US
09.2023 - 01.2024
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Reviewed financial statements and reports to assess operational performance against budget targets.
Hotel General Manager. Task Force HVMG
Embassy Suites by Hilton
San Rafael, US
07.2023 - 09.2023
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Ensured compliance with all local, state, and federal laws and regulations.
Hotel General Manager. Task Force HVMG
Sheraton Hotels & Resorts
Metairie, US
05.2023 - 07.2023
- Developed programs to reward outstanding customer service by staff members.
- Negotiated rates with corporate entities related to extended stay contracts.
Hotel General Manager
DoubleTree by Hilton
Atlanta, US
03.2023 - 05.2023
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Delegated work to staff, setting priorities and goals.
Hotel General Manager
DoubleTree Suites by Hilton
Nashville, US
10.2022 - 03.2023
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
Audit/ Finance Department
Hilton Palacio del Rio
San Antonio, US
10.2021 - 09.2022
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
Hotel General Manager
Hampton by Hilton Downtown Market Square
San Antonio, US
01.2020 - 06.2021
- Established metrics to measure guest satisfaction, using data to drive improvements and enhance service quality.
- Provided training and mentorship to department heads, improving team performance and guest service delivery.
- Recruited, trained, and supervised a diverse team of hospitality professionals across multiple departments.
- Championed guest satisfaction initiatives, ensuring operational excellence throughout the hotel.
- Developed and executed training programs that significantly improved employee engagement and retention rates.
- Oversaw daily operations of a 324-room hotel, ensuring exceptional guest experiences and satisfaction.
- Served as HVMG Task Force General Manager, enhancing hotel performance across operations.
- Fulfilled responsibilities as HVMG Task Force General Manager, streamlining operational processes.
- Executed duties as HVMG Task Force General Manager, focusing on service excellence.
- Contributed to the Finance Department, ensuring accurate financial reporting and compliance.
- Oversaw hotel operations, cultivating a hospitable environment for guests.
Reservation Manager
Hilton Garden Inn / Hampton Inn Market Square
10.2019 - 01.2020
- Identified trends in customer feedback and adjusted services accordingly.
- Coordinated activities between various teams within the organization related to reservations management.
Assistant Manager
Hilton
San Antonio, US
03.2017 - 11.2018
- Oversaw budgeting and financial planning for operational efficiency and cost control.
- Assigned duties and monitored performance of all employees in the hotel.
Assistant Operation Manager
Hilton
San Antonio
04.2015 - 10.2017
- Assisted in coordinating daily operations of hotel services and departments.
- Supported training programs for new team members on operational procedures.
Assistant Manager
Choice Hotels
City Base, San Antonio
- Directed third-party reservations management, optimizing accounts payable and receivable operations.
- Managed night audit processes, ensuring accurate financial closing.
Education
Hospitality Management -
AHI American Hotel & Lodging Association
12.2006
Skills
- Hotel management
- Operations management
- Forecasting
- POS
- Budgeting
- Accounts Payable
- Property management
- Quality assurance
- Hospitality management
- Accounting
- Quality Assurance
- Revenue Management
- Staff scheduling
- Vendor relations
Accomplishments
- Hilton CTE Committed to Excellence Award
- Embassy Suites Hotel and GM award winner 2023
- Employee of the Year 2024 Winner Wenzell & Fisher
References
References available upon request
Languages
English
Timeline
Hotel General Manager MCR
TownePlace Suites by Marriott
11.2025 - 01.2026
Hotel General Manager MCR
Homewood Suites Kansas City Speedway
07.2025 - Current
Hotel General Manager. Task Force HVMG
Hilton Garden Inn Hotel
01.2025 - 05.2025
Hotel General Manager. Task Force HVMG
Reverb- Hard Rock Hotel
09.2024 - 01.2025
Hotel General Manager. Task Force HVMG
The Campbell House Lexington, Curio Collection by Hilton
03.2024 - 09.2024
Hotel General Manager. Task Force HVMG
IHG Hotels & Resorts
01.2024 - 03.2024
Hotel General Manager. Task Force HVMG
The Campbell House Lexington, Curio Collection by Hilton
09.2023 - 01.2024
Hotel General Manager. Task Force HVMG
Embassy Suites by Hilton
07.2023 - 09.2023
Hotel General Manager. Task Force HVMG
Sheraton Hotels & Resorts
05.2023 - 07.2023
Hotel General Manager
DoubleTree by Hilton
03.2023 - 05.2023
Hotel General Manager
DoubleTree Suites by Hilton
10.2022 - 03.2023
Audit/ Finance Department
Hilton Palacio del Rio
10.2021 - 09.2022
Hotel General Manager
Hampton by Hilton Downtown Market Square
01.2020 - 06.2021
Reservation Manager
Hilton Garden Inn / Hampton Inn Market Square
10.2019 - 01.2020
Assistant Manager
Hilton
03.2017 - 11.2018
Assistant Operation Manager
Hilton
04.2015 - 10.2017
Assistant Manager
Choice Hotels
Hospitality Management -
AHI American Hotel & Lodging Association