William Watford

Yukon,OK

Summary

Dynamic Sales and Operations Leader with over a decade of management experience in high-volume environments, consistently driving over $8M in annual revenue while surpassing sales targets and enhancing operational efficiency. Awarded the Founder’s Award for Assistant Manager of the Year (2023), demonstrating a commitment to excellence and team performance. Expertise in process optimization, strategic planning, and fostering collaboration across cross-functional teams ensures measurable results in fast-paced settings. Known for adaptability and a results-oriented approach, dedicated to elevating operational performance through effective project management and resource allocation.

Overview

years of professional experience

Certification

years of post-secondary education

Work History

Operations Manager / Business Development

Next Level Roofing

Oklahoma City, OK

09.2025 - Current

Launched and scaled residential and commercial roofing operations
Generated new business through direct outreach and referrals
Guided clients through insurance claims and contracts
Negotiated scopes and pricing while maintaining strong margins
**Streamlined project management workflows to ensure timely completion of roofing installations and repairs.**
**Coordinated with subcontractors and suppliers to optimize resource allocation and minimize delays.**
**Implemented quality control measures during roofing projects to uphold safety standards and compliance regulations.**
**Monitored job site progress daily, addressing issues proactively to maintain operational continuity and client satisfaction.**
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Increased profit by streamlining operations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager / Assistant Manager

Discount Tire

Oklahoma City, OK

03.2013 - 09.2025

Led operations for a high-volume retail location generating $8M+ annually
Implemented needs-based consultative selling strategies
Consistently exceeded sales targets and district benchmarks
Trained and coached teams of 15+ employees
Improved operational efficiency and customer retention
Managed scheduling, payroll, inventory, and labor costs
Based on your existing work history and the context of the Store Manager role at Discount Tire, here are six original resume statements that reflect high-impact responsibilities missing from your current work history. These statements mirror your writing style and focus on realistic tasks relevant to the position:
**Optimized tire inventory management processes to enhance stock availability and reduce delays.**
**Executed promotional campaigns to boost seasonal sales, aligning with company marketing initiatives.**
**Conducted regular safety audits ensuring compliance with DOT regulations and internal protocols.**
**Collaborated with cross-functional teams to resolve customer service issues promptly and effectively.**
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed inventory control, cash control, and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

Bachelor of Arts - Psychology

University of Oklahoma

03.2013 - 05.2018

High School Diploma -

Broken Arrow High School

02.2007 - 05.2010

Skills

Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Decision-making

Employee relations and conflict resolution
Staff management
Management
Client relations
Sales background

Accomplishments

Founder’s Award – Assistant Manager of the Year (2023)
Oversaw $8M+ in annual revenue
Top 10% district ranking for sales performance
Increased average ticket value 10–15% through consultative selling
Reduced service times by 15% while improving customer satisfaction
Developed and promoted multiple employees into leadership roles
Managed 1,000+ client interactions monthly