ANTONIO BAPTISTA SANTOS
Boca Raton,FL
Summary
Multilingual and internationally experienced business professional with a strong foundation in sales, marketing, and customer experience. Currently pursuing a Master's in Business Analytics to strengthen data-driven decision-making capabilities and support strategic business growth. Born in Brazil, educated in Switzerland, and now based in the U.S., bringing a global perspective, adaptability, and cultural fluency to diverse business environments. Fluent in English, Portuguese, and French, with a passion for innovation, business strategy, and delivering impactful results in dynamic industries.
I will need visa sponsorship
Overview
10
10
years of professional experience
Work History
Operations & Business Development
Printz Ink
Pompano Beach, FL
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Manage operations for an apparel decoration and merchandise production company specializing in DTF printing, uniforms, and branded merchandise .
- Coordinate production workflow, order management, and digital file preparation for custom apparel projects.
- Implement operational systems and tools (including Inksoft task management ) to improve order tracking and production efficiency.
- Assist with data analysis of sales and production performance to support business decisions and growth strategies.
- Support client acquisition and marketing initiatives , including website development, e-commerce integration.
- Oversee quality control and logistics for custom merchandise orders.
Sales and Customer Experience Associate
Le Collectionist Ltd
Ibiza, Spain
06.2017 - 12.2017
- Responsible for collecting and contacting potential leads from CRM and email enquiries. In charge of selling to the various clients the correct luxury villa and concierge services based on their needs and necessities to maximise the company revenue.
- Co-operated with the Concierge Services team to ensure that all services and experiences of the clients throughout their stay were flawless. Handled any urgent customer issues.
Marketing Associate
BBG Restaurant Srl
Lausanne, Switzerland
08.2016 - 01.2017
- Handled the social media profiles for the restaurant, keeping the various profiles, photos, and information up to date. Co-operated with photographers and designers to design marketing posters and advertisements.
- Looked after all customer enquiries and customer reviews on all review platforms.
Education
Master's - Business Analytics
St. Francis College
New York, United States03-2026
Master's - Business Entrepreneurship and Finance
Business School Lausanne
Switzerland06-2021
Bachelor of Business Administration - Hospitality
Glion Institute of Higher Education
Switzerland12-2018
Skills
- CRM: Trained on administering, reporting and data entries for Sales Force CRM
- Social Media: Trained to handle profiles on Instagram, Facebook, Tripadvisor, etc
- Microsoft Office: Excel, Word and PowerPoint analyzing and producing docs
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
Languages
Portuguese (mother tongue)
English (Fluent)
French (80% Fluent)
Spanish (50% Fluent)
Timeline
Operations & Business Development
Printz Ink
05.2025 - Current
Sales and Customer Experience Associate
Le Collectionist Ltd
06.2017 - 12.2017
Marketing Associate
BBG Restaurant Srl
08.2016 - 01.2017
Master's - Business Entrepreneurship and Finance
Business School Lausanne
Bachelor of Business Administration - Hospitality
Glion Institute of Higher Education
Master's - Business Analytics
St. Francis College