William Whalen
Fairhaven,MA
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Owner
Flip Side Sober Living
10.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Worth Case Manager/Safe Haven Addictions Counselor
New England Center & Home For Veterans
11.2013 - 11.2016
- Worked in conjunction with program director & VA liaison to ultimately house Veterans.
- Maintained case load of 4-8 Veterans & connect Veterans with appropriate services to help meet their needs.
- Provide individual counseling using evidence based practices.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated with operations staff.
- Facilitated recovery/life skills based groups with Veterans willing to participate in group activities.
Senior Case Manager
The Salvation Army
08.2012 - 11.2013
- Ensure that all aspects of the program operate efficiently
- Communicate with program director (i.e
- Client concerns, ideas that will enhance the various program components)
- Maintain accurate & updated client files, meet with clients regularly, develop individual service plans, ensure that clients conduct housing searches & produce docs
- When needed, enter data into TSA management system (SAMS) daily
- Lead a variety of groups, classes, & meetings (i.e
- Life skills, relapse prevention with a focus in Gorski Staying Sober)
- Monitor clients & hold them accountable to program rules
- Perform all duties in accordance with TSA policies & regulations
Case Manager/Staff Counselor (Team Leader)
The Salvation Army
07.2008 - 08.2012
- Offer guidance and support to all shelter and program guests
- Supervise staff on 4-12 shift
- Maintain a caseload of 5 to 8 clients
- Weekly one on one counseling with clients
Part Time Overnight House Manager
Victory Program-Victory House
07.2012 - 06.2013
- Monitor & ensure safety of the house overnight
- Manage house & office supplies
- Communicate with clients throughout the night who may be struggling.
Youth Recovery Specialist
Project Rebound
07.2010 - 02.2012
- Monitor and direct up to 15 residents
- Provide rehabilitative environment for residents
Education
Alcoholism/Chemical Dependency Treatment Services Certificate Program -
Umass Boston
05.2010
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Timeline
Owner
Flip Side Sober Living
10.2016 - Current
Worth Case Manager/Safe Haven Addictions Counselor
New England Center & Home For Veterans
11.2013 - 11.2016
Senior Case Manager
The Salvation Army
08.2012 - 11.2013
Part Time Overnight House Manager
Victory Program-Victory House
07.2012 - 06.2013
Youth Recovery Specialist
Project Rebound
07.2010 - 02.2012
Case Manager/Staff Counselor (Team Leader)
The Salvation Army
07.2008 - 08.2012
Alcoholism/Chemical Dependency Treatment Services Certificate Program -
Umass Boston
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