- Gardening
- Volunteering
- Kayaking
- I participate in a variety of outdoor recreational activities
- Project Healing Waters working with Veterans
- Family
- Fly Fishing
William White
Department Manager
Paramus
Summary
Dynamic Department Manager at SiteOne Landscape Supply Inc. with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in performance management and inventory oversight, I successfully implemented training programs that boosted team capabilities and drove revenue growth. Committed to fostering strong relationships and delivering exceptional service.
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Department Manager
SiteOne Landscape Supply Inc.
01.2018 - 04.2025
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Manager Senior Technician
Quench Irrigation
07.2004 - 01.2018
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
High School Diploma -
Riverdell High School
Oradell, NJ06-1972
Skills
Team supervision
Customer service
Sales reporting
Performance management
Inventory Management
Decision-making
Problem-solving
Work planning and organization
Operations management
Safety and security
Forecasting and planning
Accomplishments
- Achieved broader sales through effectively helping with education of customers and sales team in more expanded product offerings.
- performed with team to achieve Presidents Award in sales 2016 and 2017.
Certification
[Area of certification Irrigation ], [Company Name] - [Timeframe]
Interests
Timeline
Department Manager
SiteOne Landscape Supply Inc.
01.2018 - 04.2025
[Area of certification Irrigation ], [Company Name] - [Timeframe]
01-2018
Service Manager Senior Technician
Quench Irrigation
07.2004 - 01.2018
High School Diploma -
Riverdell High School