William White
Lincoln Pharmacy
Gig Harbor
20
years of professional experience
Innovative operations director with a strong focus on mentoring and staff development. Recognized for implementing training programs that foster accountability and high performance, driving continuous improvement in operational processes.
Work History
Director of Operations
3 Years 6 Months- Streamlined delivery processes to enhance operational efficiency and reduce turnaround time.
- Managed logistics operations, ensuring timely distribution of goods to meet customer demands.
- Developed and implemented training programs for staff on best delivery practices and safety protocols.
- Analyzed delivery performance metrics to identify areas for improvement and drive continuous process enhancements.
- Oversaw scheduling and routing of deliveries to maximize resource utilization and minimize costs.
- Mentored team members, fostering a culture of accountability and high performance within the department.
- Maintained open lines of communication between the delivery department and other company divisions, facilitating smooth operations across all departments.
- Managed a diverse team of drivers, fostering a positive work environment that prioritized safety and efficiency.
- Reduced late deliveries by closely monitoring driver performance and providing constructive feedback.
General Manager
8 Years 5 Months- Implemented strategic initiatives to enhance customer satisfaction and drive sales growth.
- Directed daily operations, ensuring adherence to company policies and operational standards.
- Managed team performance through regular training sessions and performance evaluations.
- Analyzed market trends to inform product selection and inventory management decisions.
- Marketing and advertising.
Produce Clerk
8 Years 3 Months- Implemented quality control measures to maintain freshness and safety standards.
- Managed inventory levels to ensure product availability and reduce waste.
- Trained new staff on proper handling and storage of produce items.
- Collaborated with team members to optimize stock rotation and display aesthetics.
- Was primary representative for all promotional events to lead sales. (Gig Harbor location was last place for rib sales. I brought us to number two in the state of washington for 3 years).
Education
High School Diploma
Skills
Operational efficiency
Operations oversight
Strategic planning
Execution planning
Process improvement
Quality assurance
Schedule oversight
Schedule management
Team leadership
Staff training/development
Employee development
Decision-making
Teamwork and collaboration
Accomplishments
- Supervised team of 50+ staff members.
- Achieved Best Cannabis Retailer in Tacoma through developing customer service expectations 7 years in a row.
Timeline
Director of Operations
Lincoln Pharmacy
02.2023 - CurrentRead More
General Manager
Mary Mart
09.2014 - 02.2023Read More
Produce Clerk
Fred Meyer
06.2006 - 09.2014Read More
Peninsula High School
High School Diploma
Read More
Customer service
I believe in exceptional customer service. Creating long lasting relationships and return customers. I have won over 10 awards for my customer service while working at Fred Meyer. I brought that experience to Mary Mart and turned our small ma and pa shop from a 2 cash register operation to an 8 cash register operation. Creating an experience for every customer has been my goal.