William White
Senior IT Support Technician
Harrisburg,PA
Summary
Senior technician with 20+ years delivering network troubleshooting, hardware diagnostics, and system upgrades across LAN/WAN environments. Resolves connectivity issues through structured analysis and corrective action. Documents changes clearly to maintain reliable service and support continuity. Strong customer service and communication skills. Ability to quickly learn and apply new technologies.
Overview
21
21
years of professional experience
Work History
Senior Technician
The Internet Workshop, LLC
Harrisburg, PA
03.2006 - Current
- Coordinated system upgrades for client teams and service providers to enhance operational performance.
- Resolved connectivity issues across workstations, servers, printers, and devices in LAN and WAN environments to ensure seamless communication.
- Troubleshot hardware, software, and connectivity issues using standard service tools.
- Resolved signal faults at customer locations to maintain optimal service levels. and wiring issues at customer sites.
- Investigated root causes of networking problems and implemented effective fixes to restore service reliability.
- Tested connections with tone tracers, meters, and certification tools.
- Routed fiber and copper lines through walls, ceilings, and conduits.
- Prepared clear network configuration and change records.
- Researched emerging technologies to recommend upgrades or replacements.
Education
CCNA Certificate - Cisco Certified Network Associate
Central Penn College
Enola, PA06-2005
Course work in Business Administration - International Business
Muhlenberg College
Allentown, PASkills
- Network troubleshooting
- Troubleshooting skills
- Troubleshooting and resolution
- Hardware diagnostics
- System upgrades
- System installations
- Network cabling
- Field service
- Technical documentation
- Project management
- Customer support
- Service coordination
- Problem solving
- Critical thinking
- Attention to detail
- Clear communication
- Team collaboration
- Work under pressure
- Technology-savvy
- Technical training
Timeline
Senior Technician
The Internet Workshop, LLC
03.2006 - Current
CCNA Certificate - Cisco Certified Network Associate
Central Penn College
Course work in Business Administration - International Business
Muhlenberg College