Gavin Fuentes
Dublin,TX
Summary
Diligent Fiber Splicer with 7 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technician
Vyve Broadband
01.2018 - Current
- I currently work at a internet video company that I deal with face to face with customer solving issue with internet or video trouble calls in customer homes and or businesses
- I also deal with installing businesses and making some sales to residential or businesses
- I have a certification in fiber splicing and have done installation for fiber and doing the splicing for 2 years now
- I have a level 3 certification in NCTI broadband and I have done recently done course training into VoIP phones
- I travel a lot to deal with finding customer needs and staying commutating to insure customer are pleased with the process and issues being resolved
- I have been here 4 1/2 years and improving to do more maintenances on the plant issues at hand
- I always look forward to doing more for my company to improve its name and for people to trust my company and always have the thrive to learn as much as I can and open to learning new things.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Tested fiber optic cables and documented results.
- Built splice cases to enclose exposed transmission lines.
- Spliced, bonded, ground and terminated cables.
- Maximized efficiency within a team environment, coordinating schedules, resources, and personnel assignments on multiple simultaneous projects.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
Fiber Optic Technician
Jdtc contracting
09.2022 - 08.2023
- I was a fiber contractor that runs fiber to home and activates the equipment inside for internet
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- This includes doing fiber slicing and management in fiber enclosures and in the house
- I do troubleshoot to find fibers and using splice docs to find fibers and find them correctly.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Did OTDR for troubleshooting
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Understanding the GPON and how to troubleshoot and thoroughly maintain it
Sales inventory coordinator
McCoy's Building Supply
08.2014 - 01.2018
- At my job I am over all of the inventory that runs in and out of the store between manufactures and even other stores
- Every day I do counts of what is there and compare to what is in the computer and If there is any discrepancies I will research and find a solution to each problem
- When in between the counting and receiving I also help a lot of customers with whatever they need from helping bring loaded up to help find an answer to a question about a product.
Education
High school diploma -
Huckabay
Stephenville, TXSkills
- Sales Support (3 years)
- Troubleshooting
- Computer Networking
- Help Desk
- Active Directory
- Microsoft Windows
- Technical Support
- Desktop Support
- Network Support
- Operating Systems
- DNS
- LAN
- VoIP
- Sales
- Customer service
- Desktop support
- Computer networking
- Mechanical knowledge
- Communication skills
- Low voltage
- WAN
- Windows
- Emergency Repairs
- Fusion Splicing
- Cable Preparation
- Fiber Identification
- Color Code Knowledge
- OTDR Testing
- Connector installation
- Cable splicing
- Time Management
- Network Troubleshooting
- Fiber Optic Installation
- Splice Enclosure Assembly
Certification
Driver's License
- CME - Certified Maintenance Employee
- Licensed fiber installer
Timeline
Fiber Optic Technician
Jdtc contracting
09.2022 - 08.2023
Senior Technician
Vyve Broadband
01.2018 - Current
Sales inventory coordinator
McCoy's Building Supply
08.2014 - 01.2018
High school diploma -
Huckabay
Driver's License
- CME - Certified Maintenance Employee
- Licensed fiber installer
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