Sarah Andrews
Northlake,IL
Summary
Efficient health & sales information professional with proven skills in updating, securing and compiling medical records. Confidently approach daily questions, unique problems and special projects to smoothly meet all department needs. Skills include transcription, report writing and forms processing. Great with working through problems in order to keep customer satisfaction. An expert in making sure I keep a well organized work space. Working well with others is a great passion of mine, in order to make sure daily operations go smoothly. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Account Executive
KnowledgeCity
Carlsbad, CA
12.2021 - 11.2023
- Identify organizations that may benefit from our services
- Draft and deliver proposals or pitches to potential clients
- Manage existing accounts to identify opportunities for account growth
- Develop and maintain relationships with current clients
- Oversee work of teams assigned to each of your accounts
- Maintain relationships with third-party suppliers and relevant media personnel
- Assist with client budget and billing services
- Determine account profitability
- Continuing education of E-learning system (Scorm Content) and Learning management system.
- Well trained in explaining and presenting to clients Scorm Content, as well as features and functions with in a Learning Management system
- Great understanding on how Integration processes are handled, as well as being able to explain in more detail how that can be done.
- Experience with CRM’S such as Pidrive and HubSpot.
- Slack
Customer Service Representative
Vertical Chimney Care
Elmhurst, IL
07.2020 - 10.2020
- Day to day customer service representative
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Booked appointments for clients
- Responded to inquiries and issues
- Assisted with writing customer contracts
- Gave detailed information on the services we provided
- Collected payments for customer accounts
Medical Biller and Coder
Clinical Wound Solutions, LLC
Bensenville, IL
06.2015 - 03.2020
- Engaged with customers to understand and resolve issues and answer Code actions product questions.
- Processed orders and coordinated delivery schedules to meet Insurance Expert (Verification, customer needs. ETC)
- Greeted customers, repeated orders back to customers accurately
- HIPPA Certified provided samples, and completed transactions.
- Quoted prices for items desired, explain credit terms and collected Medical codes/ Confirming credit information to qualify customers. orders
- Performed administrative support functions such as processing payments and reconciling accounts. Reviewing Patient accounts
- Helped resolve product returns, responded to shipping inquiries and Sales knowledge answered order status questions.
- Updated accounts with customers' current personal and purchasing Event planning information.
- Advised customers about estimated delivery date and described service contracts and warranties.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Handled high tension situations to make sure the patient was satisfied with our services.
Customer Service Representative
Clinical Wound Solutions, LLC
06.2015 - 03.2020
- Engaged with customers to understand and resolve issues and answer product questions.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.
- Performed administrative support functions such as processing payments and reconciling accounts.
- Helped resolve product returns, responded to shipping inquiries and answered order status questions.
- Updated accounts with customers' current personal and purchasing information.
- Advised customers about estimated delivery date and described service contracts and warranties.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Handled high tension situations to make sure the patient was satisfied with our services.
On-site Medical Sales Representative
Clinical Wound Solutions, LLC
10.2017 - 06.2019
- Maintained relationships with existing customers while continuously prospecting for new business.
- Studied products inside and out to understand features, designs and potential uses.
- Prepared smooth presentations and product demonstrations to showcase features and drive sales.
- Addressed customer issues promptly to maintain satisfaction and preserve revenue streams.
- Provided constant support to customers about products, prices and technical issues.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Organized lunch-ins to keep the Clinical Staff up to date on the newest Medical Products.
- Was the On-site DME Sales Representative for La Grange Wound Care.
- Worked one on one with patients to get them their medical supplies in a timely manner.
Education
High school diploma -
West Leyden High school
Northlake, IL05.2015
Skills
- Organizational skills
- Microsoft Word
- Customer service (10 years)
- Sales
- Medical terminology
- CPT coding
- English
- Sales support (3 years)
- Order entry
- Inside sales (3 years)
- QuickBooks
- Outside sales
- Communication skills (10 years)
- Medical billing
- Microsoft Outlook (10 years)
- ICD-10
- Account management (3 years)
Timeline
Account Executive
KnowledgeCity
12.2021 - 11.2023
Customer Service Representative
Vertical Chimney Care
07.2020 - 10.2020
On-site Medical Sales Representative
Clinical Wound Solutions, LLC
10.2017 - 06.2019
Medical Biller and Coder
Clinical Wound Solutions, LLC
06.2015 - 03.2020
Customer Service Representative
Clinical Wound Solutions, LLC
06.2015 - 03.2020
High school diploma -
West Leyden High school
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