William Whitmer
Ocharley's
Owensboro,KY
21
years of professional experience
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Likes fast paced work environment, and enjoys helping others grow.
Work History
Bar Manager
16 Years 5 Months- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
4 Years 3 Months- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
No Degree
High School Diploma
Skills
Staff Scheduling
Supply Ordering
High-Volume Environments
Guest Satisfaction
Inventory Management Software
POS Terminal Operation
Timeline
Bar Manager
Ocharley's
04.2010 - CurrentRead More
Bartender
Tumbleweed Southwest Grill
01.2006 - 04.2010Read More
Apollo High School
High School Diploma
Read More
Owensboro Community And Technical College
No Degree
Read More