William Wilcoxson
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Delek US
03.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Loader and Unloader
Lowes
03.2015 - 03.2020
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Trained and assisted [Number] new team members in technical, physical and interpersonal aspects of job.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
Education
GED -
Andress High School
El Paso, TX05.2005
Skills
- Managing Multiple Tasks
- Stocking and Replenishing
- Freight Operations
- Promotional Support
- Money Handling Abilities
- Customer Relations
- Stockroom Procedures
- Store Maintenance
- Customer Service
Timeline
Customer Service Representative
Delek US
03.2020 - 07.2023
Loader and Unloader
Lowes
03.2015 - 03.2020
GED -
Andress High School
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