William Hubbard
Hartland
Summary
Goal-oriented professional with over a decade of progressively responsible management experience in food & beverage, sales, manufacturing, and retail industries. Prioritizes employee development and customer satisfaction as key business objectives. Strong analytical, communication, customer service, training, and leadership skills. Experienced in business planning, operations management, training and development, process improvement, systems development, and technology implementation.
Overview
36
36
years of professional experience
1
1
Certificate
Work History
Business Owner
Digital Content Creation
01.1994 - Current
- Creating various digital content for my own company and others.
Evening Operations Supervisor
Danforth's Down Home Supermarket
04.2023 - 01.2025
- Responsible for entire store operation for evening shift.
- Assisting with development of standard operating procedures to bring two sites under uniform standards.
Shift Manager
McDonald's
09.2022 - 04.2023
- Responsible for running shifts with teams up to 25 people.
Production Supervisor
Puritan Medical Products Co.
04.2021 - 01.2022
- Supervisor of packaging room.
- Responsible for production, all operators, and seven Multivac machines.
Customer Service Representative
Teleperformance
11.2020 - 03.2021
- Customer service for a banking client, working remotely.
Personal Shopper
Walmart
01.2020 - 11.2020
- Picking orders for customer pickup.
Inside Sales Representative
Brown's Welding and Steel
05.2018 - 10.2019
- Selling welding services, steel, trailers, trailer parts, and welding supplies.
Truck Driver
Forest Freight LLC
11.2014 - 05.2018
- Operating tractor trailer hauling bulk materials on international routes.
Truck Driver
K & K Excavation, Inc.
08.2013 - 11.2013
- Drive a tri-axle dump truck in support of natural gas pipeline construction.
Company Truck Driver
Yarmouth Lumber, Inc.
05.2012 - 04.2013
- Drive a tractor trailer with dry van in the Northeast region including New York City, NY.
Lease Operator Truck Driver
C.R. England
12.2011 - 05.2012
- Lease operator of a tractor trailer with reefer.
Design Apprentice
Bath Iron Works
09.2007 - 12.2009
- Accepted into the Design Apprenticeship program which studies all aspects of ship design and ship building.
- Was a Subject Matter Expert, Trainer and Mentor within the Lofting department.
CSR-1
T-Mobile
03.2006 - 11.2006
- Provide general customer service from a call center.
General Manager
Wendy's
04.2002 - 09.2005
- Promoted after one month of training to become General Manager.
- Led turnaround of Skowhegan, ME store as General Manager.
- Chosen to open newest store for company in Newport, ME.
- Winner of RobCo, Inc.'s Quarterly Top Overall Performance Store award 2 times.
- Winner of Quarterly Pick Up Window Service Time Performance award 4 times.
- 2003 # 2 Retention Performance, Portland/Bangor DMA
- 2003 # 5 Biggie Size Performance, Portland/Bangor DMA
- 2003 Most Improvement in PUW service times, Portland/Bangor DMA
- 2004 # 1 Retention Performance, Portland/Bangor DMA
- 2004 # 2 Position Operations Checklist Performance, Portland/Bangor DMA
- 2004 # 2 Mystery Shop Performance, Portland/Bangor DMA
- 2004 # 3 Combo Performance, Portland/Bangor DMA
- 2004 Phase 1 Training Store Certification from Wendy's International, July
- 2004 Phase 2 Training Store Certification from Wendy's International, October
- 2004 November Nominated for Manager of the Year, Portland/Bangor DMA
Sales Representative
Augusta Ford
07.2001 - 11.2001
- Selling new and used cars to the public.
Technical Support Engineer
Envisionet
04.2001 - 06.2001
- Provide technical support for Microsoft products in a call center environment.
Night Receiving
Walmart
08.2000 - 09.2000
- Help unload trucks and restock merchandise on overnight shift.
Assistant Sales Manager
Aerus
05.2000 - 08.2000
- Direct sales of vacuum cleaners and other products to the public.
- Responsible for training of new sales representatives.
Training Coordinator for Project GOALS
AmeriCorps
10.1999 - 01.2000
- Coordinate basic computer skills training for the public.
- Provide basic computer training.
- Website development and launch.
Store Manager
Rite Aid
06.1998 - 12.1998
- Responsible for entire store operations except pharmacy.
Graphic Designer
Berg Enterprises
08.1995 - 06.1997
- Create original designs for T-shirts and other clothing for in-house development and for outside customers.
Assistant Store Manager
Irving Oil
05.1993 - 06.1994
- Assist store manager with all customer service, operations, merchandising, supervising. Made top bonus level monthly inspections for 13 consecutive months.
Certifited Swing Manager/Assistant Training Manager
McDonald's Corporation
08.1989 - 05.1993
- Run shifts independently and coordinate training as well as performing train-the-trainer functions.
Education
Associate of Science (A.S.) - Small Business Administration/Management
University of Maine at Machias
01.1994
Business Administration and Management, General
Husson College
01.1992
Civil Engineering
University of Maine
01.1989
Skills
- Analytical Skills
- Communication, verbal and written
- Leadership
- Team development including coaching, goal setting, mentoring, and performance improvement
- Customer service
- Operations management
- Process improvement
- Policy development and documenting
- Driven and determined
- Attention to detail
- Customer relations
Certification
Commercial Driver License (CDL)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Evening Operations Supervisor
Danforth's Down Home Supermarket
04.2023 - 01.2025
Shift Manager
McDonald's
09.2022 - 04.2023
Production Supervisor
Puritan Medical Products Co.
04.2021 - 01.2022
Customer Service Representative
Teleperformance
11.2020 - 03.2021
Personal Shopper
Walmart
01.2020 - 11.2020
Inside Sales Representative
Brown's Welding and Steel
05.2018 - 10.2019
Truck Driver
Forest Freight LLC
11.2014 - 05.2018
Truck Driver
K & K Excavation, Inc.
08.2013 - 11.2013
Company Truck Driver
Yarmouth Lumber, Inc.
05.2012 - 04.2013
Lease Operator Truck Driver
C.R. England
12.2011 - 05.2012
Design Apprentice
Bath Iron Works
09.2007 - 12.2009
CSR-1
T-Mobile
03.2006 - 11.2006
General Manager
Wendy's
04.2002 - 09.2005
Sales Representative
Augusta Ford
07.2001 - 11.2001
Technical Support Engineer
Envisionet
04.2001 - 06.2001
Night Receiving
Walmart
08.2000 - 09.2000
Assistant Sales Manager
Aerus
05.2000 - 08.2000
Training Coordinator for Project GOALS
AmeriCorps
10.1999 - 01.2000
Store Manager
Rite Aid
06.1998 - 12.1998
Graphic Designer
Berg Enterprises
08.1995 - 06.1997
Business Owner
Digital Content Creation
01.1994 - Current
Assistant Store Manager
Irving Oil
05.1993 - 06.1994
Certifited Swing Manager/Assistant Training Manager
McDonald's Corporation
08.1989 - 05.1993
Business Administration and Management, General
Husson College
Civil Engineering
University of Maine
Associate of Science (A.S.) - Small Business Administration/Management
University of Maine at Machias
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