William Woods
Woodbury,MN
Summary
Dynamic operations leader with extensive experience at LSG Sky Chefs, excelling in budget controls and performance optimization. Proven track record in streamlining processes, enhancing operational efficiency, and fostering strong customer relationships. Adept at managing large teams and driving strategic initiatives to achieve key performance indicators.
Overview
17
17
years of professional experience
Work History
Director of Operations
LSG Sky Chefs
Minneapolis, Minnesota
04.2025 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Collaborated with management team to align KPIs with company and customer targets.
- Collaborated with management to improve safety culture across all departments.
- Maintained customer relations and partnerships with Delta and key accounts to support ongoing business objectives.
- Resolved customer service issues promptly, achieving high levels of customer satisfaction.
Food Logistics/Production Control Manager
LSG Sky Chefs
Philadelphia, PA
03.2023 - 04.2025
- Developed and implemented lean processes to enhance operational efficiency and reduce waste.
- Monitored daily KPIs such as S2A, KRT, retention & turnover, and frequency & severity to ensure operational goals were met.
- Manage six supervisors and 150+ union employees.
- Coordinated flow of information through CSC to streamline communication and improve response times.
- Manage all IT projects- including changeovers and upgrades.
Account Manager/Warehouse Manager
LSG Sky Chefs
Philadelphia, PA
06.2020 - 03.2023
- Managed multiple accounts, consistently meeting or exceeding performance goals through strategic planning and execution.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Enhanced operational efficiency by creating and implementing customer service protocols and standards.
- Delivered comprehensive training on job responsibilities, safety protocols, and company guidelines to onboard new employees effectively.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Updated customers and interdepartmental employees on critical shipments upon request.
Operations Supervisor
LSG Sky Chefs
Philadelphia, PA
10.2018 - 06.2021
- Developed process improvement initiatives and assessed ongoing operations to enhance efficiency.
- Sustain established practice standards to improve operational performance and reduce labor.
- Identified areas of deficiency and performed root-cause analysis to resolve operational issues proactively.
- Reduced process lags and trained team members on best practices and protocols.
- Trained, mentored and motivated employees to maximize team productivity.
- Managed scheduling for employees to optimize productivity.
- Encouraged employees to openly share ideas and feedback during team meetings.
- Collaborated with cross-functional teams on quality improvement measures to align with corporate objectives.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI).
Lead Cook
Masonic Village Of Burlington
Burlington, NJ
07.2013 - 10.2018
- Completed workstation set up and break down- properly disposing of leftover food.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new chefs on menu items and kitchen procedures.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
- Cooked food following specific measurements and recipes.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Assisted Sous Chef with training and development of culinary staff.
Construction Foreman
Ethical Engineering Inc
Mount Holly, NJ
10.2008 - 03.2013
- Read and followed blueprints when planning and implementing construction phases.
- Managed daily work assignments by delegating tasks and monitoring progress.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Supervised subcontractor progress and coordinated project meetings to discuss milestones and timelines.
- Assigned projects and tasks to employees based on competencies and specialties.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Estimated time, employee expenses and material costs for projects.
- Worked with suppliers to keep materials flowing and meet demanding timelines.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Performed work safely and effectively in high and precarious places.
Education
ServSafe Certification
01-2023
High School Diploma -
JFK Highschool
Willingboro, NJ06.2000
Skills
- Project management
- Operations oversight
- Team leadership
- Logistics oversight
- Production planning
- Budget controls
- KPI management
- Operational efficiency
- Performance improvement
- Process improvement
- Production waste control
- Staff planning
- Employee team supervision
- Project scheduling
- Client management
- Database documentation
- Leadership development
Education and Training
other,other
Timeline
Director of Operations
LSG Sky Chefs
04.2025 - Current
Food Logistics/Production Control Manager
LSG Sky Chefs
03.2023 - 04.2025
Account Manager/Warehouse Manager
LSG Sky Chefs
06.2020 - 03.2023
Operations Supervisor
LSG Sky Chefs
10.2018 - 06.2021
Lead Cook
Masonic Village Of Burlington
07.2013 - 10.2018
Construction Foreman
Ethical Engineering Inc
10.2008 - 03.2013
ServSafe Certification
High School Diploma -
JFK Highschool