William Zavala
Rahway,NJ
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank Of America
09.2021 - 09.2022
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Bank Teller
Bank Of America
04.2016 - 08.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
Education
Bachelor of Science - Human Resources Management
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2014
Associate of Arts - Business Administration
Union County College
Cranford, NJ05.2010
Skills
- Policy Development and Implementation
- Financial Advising
- Recordkeeping Requirements
- Relationship Building and Management
- Security Understanding
- Persuasive Communication Style
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank Of America
09.2021 - 09.2022
Bank Teller
Bank Of America
04.2016 - 08.2021
Bachelor of Science - Human Resources Management
Rutgers, The State University of New Jersey
Associate of Arts - Business Administration
Union County College
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