Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Bates

Las Cruces,NM

Summary

Proactive Break-Fix Remote and Mobile Product Specialist with extensive experience in project support, business sales coordination, and territory management. Demonstrated success in streamlining sales processes, championing new technologies, and exceeding sales targets. Bringing strong problem-solving skills, effective communication, and strategic planning to drive business growth and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Break-Fix Remote

BDSmktg
04.2016 - 11.2023
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problem solving
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
  • Supported project leads in achieving milestones through diligent tracking of timelines and deliverables.

Mobile Product Specialist

Samsung Telecommucations
05.2013 - 02.2016
  • Assisted with demonstrations for Samsung to showcase functionality.
  • Trained and provided coaching to all junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.

Business Sales Coordinator

American Express
05.2011 - 01.2013
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Championed the adoption of new technologies and tools within the sales team, leading to increased efficiency and improved collaboration.
  • Managed a portfolio of accounts, consistently exceeding sales targets through strategic account planning and relationship management.

Territory Business Manager

DSI Systems
09.2008 - 06.2010
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supported organizational objectives by participating in trade shows, conferences, and networking events to raise awareness about the company''s offerings.
  • Visited customer sites to deliver sales presentations and demonstrate products or services.

Education

Marketing

Regis University
Denver, CO

Associate of Arts - Economics

Bluffton University
Bluffton, OH
2017

Skills

  • Remote Work Experience
  • Deadline Management
  • Scheduling Management
  • File Management

Certification

  • Engage Center, BDS
  • Certificate of Completion

Timeline

Break-Fix Remote

BDSmktg
04.2016 - 11.2023

Mobile Product Specialist

Samsung Telecommucations
05.2013 - 02.2016

Business Sales Coordinator

American Express
05.2011 - 01.2013

Territory Business Manager

DSI Systems
09.2008 - 06.2010

Marketing

Regis University

Associate of Arts - Economics

Bluffton University

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William Bates