William Cramer II
Mount Vernon,OH
Summary
Accomplished Service Technician with a proven track record at Bassett Services, enhancing customer satisfaction through expert installation, repair of HVAC systems, and exceptional communication. Demonstrated ability to work with minimal supervision and a keen attention to detail, leading to significant repeat business opportunities. Skilled in troubleshooting and preventive maintenance, ensuring high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Service Technician
Bassett Services
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
Service Technician
M&E Restoration
01.2020 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Inspected equipment to diagnose operational issues.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Automotive Technician
Buckeye Muffler & Brake
11.2022 - 09.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
HVAC Technician
4 Seasons Air Conditioning & Heating
10.2012 - 11.2022
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Automotive Manager
Buckeye Muffler & Brake
01.2006 - 10.2012
- Enhanced employee morale by fostering an inclusive work environment that promoted collaboration between all team members.
- Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
- Boosted revenue by upselling additional services based on individual customers'' needs analysis.
- Resolved customer issues promptly, fostering trust and promoting long-term client relationships.
Education
GED -
Whitehall Yearling
Whitehall Oh05-1994
GED -
Fairfield Career Center
Fairfeild Oh05-1994
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Documentation and reporting
- Professional and courteous
- Heavy lifting
- HVAC systems
Timeline
Service Technician
Bassett Services
09.2023 - Current
Automotive Technician
Buckeye Muffler & Brake
11.2022 - 09.2023
Service Technician
M&E Restoration
01.2020 - Current
HVAC Technician
4 Seasons Air Conditioning & Heating
10.2012 - 11.2022
Automotive Manager
Buckeye Muffler & Brake
01.2006 - 10.2012
GED -
Whitehall Yearling
GED -
Fairfield Career Center
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