Atlanta Sports and Fishing
William C. Nichols
Servant Leader
Villa Rica,Ga
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
33
33
years of professional experience
Work History
Sales Manager
Academy Sports And Outdoors
12.2021 - 10.2024
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Store Manager
THE HOME DEPOT
10.2013 - 08.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings to meet/exceed 85%.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Analyzed and interpreted store trends to facilitate planning to drive positive double digit comp% in sales and exceed operating profit goal annually.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
Purchasing Operations Manager
THE HOME DEPOT
01.2009 - 10.2013
- Manage offshore team of 14+ individuals that are responsible for PR/PO processing and supplier set up.
- Leader of onshore team of 5 individuals that serve as call center for indirect purchasing.
- Drive and motivate team to provide exemplary service to customers through training, data analysis and accountability.
- Drive results through new efficiencies and processes.
- Reduced vendor set up by 52% -Non catalog PRs reduced by 21% -First Call Resolution increased by 15%.
- Major contributor to transformation of Indirect Procurement from “Bottom 3” to “Top 3” ranked department (46 departments ranked) and increased store satisfaction by 70.
Operations Manager
THE HOME DEPOT
01.2007 - 01.2009
- Ensured store 100% operationally compliant for successful grand opening of state's first small market store.
- Played major role in hiring and training of new associates.
- Established motivated team which concentrated on specialty sales and exemplary service to customers.
- Maintained average score of 97% on operational and asset protection reviews since Dec 2007.
- Effectively delegated, mentored and evaluated performance of four department supervisors.
Department Supervisor
THE HOME DEPOT
03.2004 - 01.2007
- Generated environment conducive to high level of customer service and selling through setting expectations and accountability.
- Promoted rapidly from flooring sales associate to specialty department supervisor with “key carrier” responsibilities.
Warehouse Leader/Manager
Design Tiles By Zumpano
12.1998 - 02.2003
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Supervised the day to day operations of showroom and warehouse procedures.
Supply Logistics Leader/Manager
US Army
10.1991 - 11.1998
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Led a team of 8 personnel in the storage division of the largest medical supply distributor in Europe.
- Responsible for the accountability of over 3M property book which included tactical equipment and medical/operational supplies.
Education
High School Diploma -
Westlake High School
Atlanta, GaNo Degree - Business Administration
Xavier University of New Orleans
New Orleans, LaNo Degree - Marketing
Austin Peay State University
Clarksville, TNSkills
- Verbal and Written Communication
- Team Leadership
- Customer Service Management
- Problem Anticipation and Resolution
- Decision Making
- Employee Motivation
- Budget Control
- Program Optimization
Performance management
Training and development
Employee motivation
Performance coaching
Data analysis
Timeline
Sales Manager
Academy Sports And Outdoors
12.2021 - 10.2024
Assistant Store Manager
THE HOME DEPOT
10.2013 - 08.2021
Purchasing Operations Manager
THE HOME DEPOT
01.2009 - 10.2013
Operations Manager
THE HOME DEPOT
01.2007 - 01.2009
Department Supervisor
THE HOME DEPOT
03.2004 - 01.2007
Warehouse Leader/Manager
Design Tiles By Zumpano
12.1998 - 02.2003
Supply Logistics Leader/Manager
US Army
10.1991 - 11.1998
High School Diploma -
Westlake High School
No Degree - Business Administration
Xavier University of New Orleans
No Degree - Marketing
Austin Peay State University
Certification
- Talent Management
- Leading With Emotional Intelligence
- Facilitate Employee Skill Development and Career Mobility As a Manager
- Developing Your Leadership Philosophy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchPaid time offCareer advancementStock Options / Equity / Profit SharingQuote
It is never too late to be what you might have been.
George Eliot
Interests
Accomplishments
The honor and privilege to develop and contribute to the growth of numerous of today's leaders in my past organizations.
CFO Manager of the Year 2009 The Home Depot
CEO Excellence Award for Customer Service Organization 2010 The Home Depot
Home Depot Angel Award for exemplifying core values 2010
Leadership Recognition Awards x 40
Languages
English
Native or Bilingual
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