W. Craig Jacocks

• Assisted customers with jewelry selections, matching styles to preferences and gifting needs.
• Learned product knowledge for metals, gemstones, and care recommendations to support confident selling.
• Processed transactions accurately using point-of-sale systems and handled cash, card, and returns.
• Presented merchandise neatly, maintaining organized displays and polished case standards.

• Supervised daily store operations, ensuring smooth workflow across sales floor, donation processing, and register coverage.
• Trained team members on merchandising standards, customer service, and point-of-sale procedures.
• Monitored cash handling, drawer balances, and transaction accuracy during opening and closing shifts.
• Coordinated production floor activities to support pricing, sorting, and stocking priorities.

• Resolved customer inquiries and documented cases in CRM platforms with accurate notes
• Escalated complex issues to appropriate teams while maintaining clear follow-up communication
• Processed service requests, account updates, and call dispositions with consistent accuracy
• Applied call center scripts and knowledge base resources to deliver compliant support

• Managed outbound and inbound collection calls to secure payment commitments and resolve delinquent accounts.
• Negotiated repayment arrangements while maintaining compliance with FDCPA and internal collection policies.
• Documented account activity accurately in collections systems and CRM records.
• Reviewed account details to identify balances, disputes, and appropriate next-step actions.

• Advised customers on checking, savings, and lending solutions aligned with financial needs and relationship goals.
• Opened and maintained deposit accounts while ensuring accurate documentation and policy compliance.
• Identified cross-sell opportunities for credit cards, loans, and digital banking services during customer interactions.
• Processed cash transactions, withdrawals, deposits, and account maintenance with accuracy and attention to detail.

Completed the four mandatory Real Estate courses for licensing.

* Real Estate Principles And Practices

* Real Estate Law

* Real Estate Appraisal

* Real Estate Finance