William Foster
Columbus
Summary
Dynamic manager with expertise in team building, inventory control, and customer relationship management. Proven ability to enhance operational efficiency and customer satisfaction through strategic planning and effective conflict resolution. Accomplished manager with expertise in customer relationship management, conflict resolution, and team leadership. Proven ability to enhance customer satisfaction and streamline operations.
Overview
2
2
years of professional experience
Work History
Manager
Donatos pizza
Columbus
05.2024 - Current
- Demonstrated strong leadership during times of organizational change or crises.
- Achieved efficient service and maintained food quality through streamlined daily operations.
- Implemented thorough opening, closing, and shift change functions to uphold operational standards.
- Optimized stock availability by managing inventory levels effectively, reducing waste significantly.
- Recruited skilled candidates to fill positions, strengthening workforce competence.
- Consistently monitored staff performance, resolving issues as they emerged.
- Trained new staff on restaurant procedures and customer service standards.
- Addressed customer complaints swiftly to enhance loyalty and satisfaction levels.
- Ensured compliance with safety and hygiene standards in food handling practices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
GED -
Youngstown Youth Academy
Youngstown, OHSkills
- Customer relationship management
- Team building and leadership
- Staff training and development
- Inventory control
- Conflict resolution strategies
- Strategic planning
- Time management skills
- Customer service excellence
- Workforce management
- Sales techniques and negotiation
- Team leadership and collaboration
- Safety protocols
- Risk assessment and management
- Project management methodologies
- Performance evaluation processes
Timeline
Manager
Donatos pizza
05.2024 - Current
GED -
Youngstown Youth Academy