WILLIAM G JACKSON
Charlestown,IN
Summary
Extensive background in management. Experienced in providing excellent customer service in diverse settings. Driven to create passion for vision, culture and team success.
Overview
28
28
years of professional experience
Work History
Executive Director
Riverbend Assisted Living
Jeffersonville, IN
12.2022 - Current
- Oversee census in both Memory Care and Assisted Living.
- Manage and coordinate work of all nursing , resident health and safety information.
- Adhere to all ISDH regulations
- Provide excellent customer service to all residents, family members and vendors
- Oversee budget and give analysis of all expenditures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Center Director
09.2021 - Current
- Oversee operations of Primary Care Practice including Pharmacy, Radiology and Specialists
- Achieve 90% SSP bonus opportunities through meeting corporate metrics
- Meet Sales goals during Annual Enrollment Period
- Maintained Customer satisfaction scores by establishing specialists to oversee patient experience
- Lead 3rd quarter profit
- Work with Center Medical Director to determine high risk hospital admissions
Sales And Marketing / Admission Director
Sellersburg Healthcare Center, CommuniCare
01.2016 - Current
- Plan external and internal marketing events to optimum referrals, and organizations
- Bed management for 110 bed center LTC and STR
- Coordinate admissions with clinical liaisons and nursing staff
- Meet with families and potential patients on and off campus Complete PASSAR applications Prepare documentation for patient or responsible party
- Created communication strategies to meet client objectives
- Provided onsite training
- Compiled data for Business Development reports to disseminate to staff members, all directors and management team
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions
Executive Director
CommuniCare Health Services
06.2020 - 09.2021
- Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction
- Oversee Operations of 115 bed center
- Shared mission of organization with public through successful community outreach and marketing strategies
- Lead Through COVID 19 Pandemic following CDC and ISDH regulations
- Continual education of administrative staff and front line team
- Follow policies and procedures put in place by organization
Administrator
CommuniCare Health Services, Jurisprudence
08.2019 - 05.2020
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Learn all aspects of Operations including budgets
- Education in all disciplines of LTC and STC
- Pass NAB Examination
- Pass Indiana
Senior Leader
Legacy Life Community Church
08.2006 - 02.2015
- Planned and executed Vision for community outreaches
- Provided budget oversight with administration team
- Educated and trained leadership to run outreach programs
- Managed multiple teams, systems to accomplish growth and stability
- Administration for central America missions
Administrator
08.2006 - 02.2015
- Project Educate - Leon, Nicaragua
- Administrate fundraising and creative programs to connect children to sponsors
- Lead mission teams, and medical check-ups for 135 students
- Oversight of inventory in Leon for school supplies, clothing etc
- Equip leaders to oversee project in country
Admission Director
Regis Woods, Genesis Healthcare
01.2012 - 01.2015
- Bed management for 186 bed facility
- Provide orientation and In-Service training for customer service
- Prepare for admissions-room readiness-staff communication
- Documentation for grievances and resolutions Communicate barriers and resolutions to clinical staff.
Patient Relations Representative
Kindred Hospital
08.2010 - 08.2012
- Created role for Kindred Hospital Louisville Liaison between patients, families, physicians and clinical staff
- Improve patient satisfaction Document grievance and resolution to appropriate managers Service recovery
- Planned and executed Internet survey initiative to move from one to a 4 star presence online
- Resolved conflicts and presented resolutions between parties in order to reach win-win solutions to patient- family grievances, and clarify misunderstandings
Associate Pastor
Covenant Life Church
01.1995 - 09.2006
- Administrate pastoral vision
- Managed outreach and activities teams
- Prepare wedding and funeral arrangements
- Train and rehearse worship band and singers
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Louisville, KY12.2017
Skills
- Public speaker
- Visionary
- Personal and professional integrity
- Relationship and team building
- Conflict resolution
- Customer service
- Leadership
Timeline
Executive Director
Riverbend Assisted Living
12.2022 - Current
Center Director
09.2021 - Current
Executive Director
CommuniCare Health Services
06.2020 - 09.2021
Administrator
CommuniCare Health Services, Jurisprudence
08.2019 - 05.2020
Sales And Marketing / Admission Director
Sellersburg Healthcare Center, CommuniCare
01.2016 - Current
Admission Director
Regis Woods, Genesis Healthcare
01.2012 - 01.2015
Patient Relations Representative
Kindred Hospital
08.2010 - 08.2012
Senior Leader
Legacy Life Community Church
08.2006 - 02.2015
Administrator
08.2006 - 02.2015
Associate Pastor
Covenant Life Church
01.1995 - 09.2006
Bachelor of Science - Business Management
Indiana Wesleyan University